I just wanted to take a moment to address a mistake I made when setting up the shipping rates. Due to the way Backer Kit is set up, the listed shipping rate to EU countries was $65 which was not what I intended. I was able to access the shipping set up page and reset it to $37.77. The good news is that your card was not charged and this should have no impact on our fulfillment. If your pledge still lists a higher shipping amount let me know via message or email (listed down below).
Shipping For HELLCRAWL As a reminder, we are working together with Studio 2 publishing, who are located in Kentucky. They have a warehouse and handle distribution for Agamemnon Press to game stores. They're a pretty large company and I trust their work, you can see their massive space at GenCon where they take up a whole alley to themselves! I decided to partner with them because we have over 900 backers, which is more than I could handle on my own, especially during the school year. We are on track to start fulfillment via Studio 2 publishing in Fall 2026.
No Import Fees Another benefit of working with Studio 2 is that they will cover import fees for international customers. Another attractive reason to work with them since this is something I've never been able to do in the past. Their message to me specifically was: "We cover VAT and Duties to consumers so the customer does not have fees on their end."
Faster Delivery Times Studio 2 uses FedEx International Connect Plus that typically delivers in 2-5 days. Meanwhile, when I do shipping myself I generally use ePost Global which is cheaper, but can take 13-20 days and has limited tracking. Because of this, the shipping fees are higher than my previous projects but I believe the end result is better. No import fees and faster delivery.
In the Future I understand this still may be a disappointment. I'm going to make sure to be more open about estimated shipping costs in the future. When I started the HELLCRAWL project, I wasn't sure if I would do it myself or use a third party for fulfillment. Now that I know, I will list specifics on our project pages.
If you wish to switch to a digital only pledge feel free to email me at [email protected] or contact me via my website AgamemnonPress.com. I can change your pledge manually. Thank you for your continued support.
