Frequently Asked Questions
Find answers to your questions
Project FAQ
Shipping will be charged via BackerKit after the end of the campaign, after the survey period ends. You will be informed via BackerKit about this when this occurs. See the Shipping & Fulfillment section of our campaign page for additional details. These costs are estimates based on the information currently available and will be charged through BackerKit, after our fulfillment partners communicate the best shipping rates available to us at that time.
Once this ABLAZE campaign successfully concludes, we will reach out with a survey via BackerKit to request all of the information needed to fulfill your rewards, including your shipping address. We will post updates on the campaign as surveys become available.
Digital PDF editions of KINKY KARROT assets will be distributed by BackerKit, our fulfillment partner, directly to the email address to which your order is registered.
In Your BackerKit Account Click ‘Settings’ at the top of the page, and then click ‘Update Address’ - this will update your shipping details for all of your unlocked surveys. On Your Survey To update your shipping information, click on your BackerKit survey confirmation link that was sent to your email. If you need this link to resent, please go to our survey recovery page here. If your address is open, you will be able to see and click ‘Edit Shipping Info’ to update your shipping details. To update the country or state, please contact support for assistance. Since project creators charged different shipping rates depending on the country/state, only our admin team can update this information. Pro-tip: Some backers are able to get their country and state to change by updating their Zip Code! Please note: We will issue multiple notices when fulfillment for this campaign is imminent. If you fail to update your address before your rewards are shipped and they are delivered to an incorrect or previous address, ABLAZE will be unable to refund or replace your order, due to the limited quantities manufactured and expense incurred in doing so. You are responsible for maintaining the accuracy of your own address and mailing information in order to receive your purchase.
Customs are the sovereign law of a country on imports or exports. https://www.backerkit.com/blog/six-things-you-need-to-know-about-international-shipping/ Any duties, taxes, and customs clearance fees that may be levied on a reward as a result will be the responsibility of the backer. Please note that Total Shipping costs reflect the total you will pay for shipping and handling for your reward(s). For international orders, please note that your country might have additional VAT fees or customs duties for which ABLAZE will not collect in advance. You will be 100% responsible for any of those fees should they be applied, and ABLAZE will not refund any international orders that are refused due to VAT or customs fees beyond our control.
After the Kickstarter campaign ends, Kickstarter will charge you for your pledged amount. If there are any problems with your payment method, Kickstarter will reach out to you to have the issue corrected and your payment charged. Any add-ons or upgrades added to your pre-order after the Kickstarter campaign ends during the survey period will be charged through BackerKit.
These items are exclusive to this campaign. Softcover editions will be offered for sale in comic book shops and bookstore channels. This is the first and only chance to make sure your limited-edition copies and other items featured are reserved and accounted for via pre-order.
Due to the nature of this pre-order campaign, we are unable to offer refunds. All of the items described are extremely limited in nature and expensive to produce. As such, once your order is received, we will be unable to process a refund. ABLAZE does everything within its power to deliver on the estimated fulfillment dates, if they change based on a variety factors (manufacturing and shipping) beyond the company’s control we update backers. Also, Backerkit cannot process payments or refunds once your credit card has expired.
Yes! Any retail partner who wishes to carry the Kickstarter products in their store can contact us directly about purchasing these items at wholesale. Please contact us directly at [email protected] to inquire about wholesale pricing options.
BackerKit FAQ
BackerKit Crowdfunding is an all-or-nothing collaborative funding platform. Creators share their project ideas and set a funding goal with a deadline. Backers pledge money to help make the project possible.
If the project meets its goal by the deadline, pledges are charged and the creator moves forward. If it doesn’t, no one is charged.
Backers often receive special rewards for their support, such as:
- Exclusive products
- Bonus rewards for backing related projects
- Discount pricing
- Behind-the-scenes updates
- Creative input opportunities
Pledging in crowdfunding is a commitment to support the creation of a new product or project. Unlike a traditional purchase, you're not buying an item that already exists. Instead, your contribution helps bring a creative idea to life, and in return, you typically receive rewards (such as the product itself) as a thank you for your early support.
- Select a pledge level with the reward(s) you would like to receive
- Select any add-ons
- Confirm your pledge!
- You are charged only if the campaign meets its funding goal.
- Charges happen when the campaign ends, not when you pledge.
The creator will send you a survey to:
- Ask you for more information about your rewards (selecting options, etc)
- Collect shipping information
- Offer additional items you may want to add to your pledge
- Collect shipping fees (if applicable)
The survey will be sent to the email address we have on file with your pledge. Additional payments are charged when you complete the survey.
Only the project creator and the BackerKit Support Team can see your pledge and contact information. Other backers and the public cannot see your individual pledge amount or personal details.
You can change or adjust your pledge level and add-ons before the campaign ends. After the project concludes, cancellations or changes are at the creator's discretion and may depend on what stage the project is in.
Overtime Mode extends your campaign past its original end time to give backers a final chance to make their pledge. It will add an additional 10 minutes past the end time as long as pledges keep coming in. The campaign will end when there is a 10-minute period without any new pledges.