Frequently Asked Questions
Find answers to your questions
Project FAQ
I've not run out but I definitely didn't order enough last time. I prioritized making more pins vs getting more of what was made, which I don't regret but I'm running low and I'd love to be able to keep offering these!
Yes! If you get the all 5 tier and decide you want 5 of the lions, congrats on the new pride!
Shipping will be paid later on, along with any additional pins that you order.
The larger ones are all approx 2.5 inches, and the smaller ones range from 1.15 to 1.35 inches!
Yes absolutely! In addiction, if you choose one of the all in tiers and we get a new design unlocked, you will get one extra on top of what the tier offers. So the "All the pins" tier will get extra large and small pin, the "all the large pins" tier will get an extra large pin, and the "all the small pins" tier will get an extra small pin. I will have to cap it at one additional pin unless we just go crazy over funding but I wanted to throw that in as a thank you for the larger pledge. In addition you will be able to choose from any new design the same as the restock designs when it comes time to decide what you get in the pledge manager.
So i am limited on when i will offer refunds. If you ask for one before i place the order to my manufacturer i will do my best to get you a refund. Thats usually about 1 week after i send out my survey. After that i will offer partial refunds if possible but the money is already assigned to specific tasks. So please keep an eye on your funds at the end of the campaign.
BackerKit FAQ
BackerKit Crowdfunding is an all-or-nothing collaborative funding platform. Creators share their project ideas and set a funding goal with a deadline. Backers pledge money to help make the project possible.
If the project meets its goal by the deadline, pledges are charged and the creator moves forward. If it doesn’t, no one is charged.
Backers often receive special rewards for their support, such as:
- Exclusive products
- Bonus rewards for backing related projects
- Discount pricing
- Behind-the-scenes updates
- Creative input opportunities
Pledging in crowdfunding is a commitment to support the creation of a new product or project. Unlike a traditional purchase, you're not buying an item that already exists. Instead, your contribution helps bring a creative idea to life, and in return, you typically receive rewards (such as the product itself) as a thank you for your early support.
- Select a pledge level with the reward(s) you would like to receive
- Select any add-ons
- Confirm your pledge!
- You are charged only if the campaign meets its funding goal.
- Charges happen when the campaign ends, not when you pledge.
The creator will send you a survey to:
- Ask you for more information about your rewards (selecting options, etc)
- Collect shipping information
- Offer additional items you may want to add to your pledge
- Collect shipping fees (if applicable)
The survey will be sent to the email address we have on file with your pledge. Additional payments are charged when you complete the survey.
Only the project creator and the BackerKit Support Team can see your pledge and contact information. Other backers and the public cannot see your individual pledge amount or personal details.
You can change or adjust your pledge level and add-ons before the campaign ends. After the project concludes, cancellations or changes are at the creator's discretion and may depend on what stage the project is in.
Overtime Mode extends your campaign past its original end time to give backers a final chance to make their pledge. It will add an additional 10 minutes past the end time as long as pledges keep coming in. The campaign will end when there is a 10-minute period without any new pledges.