Frequently Asked Questions
Find answers to your questions
Project FAQ
Shipping Information ! The shipping will start 6-8 months AFTER the end of the campaign. Shipping is charged after the campaign ends, depending on how many bags you've bought, as well as addons. And if you live internationally. Prices range from the following : USA : $5 - $25 Canada & Mexico : $20 - $50 EU & South America : $35 - $60 Australia & New Zealand : $50 - $75 Anywhere else will depend.
Refund Policy ! Once the Backerkit is finished, if successful, refunds will be void. All payment goes directly to the manufacturer, so we cannot refund anyone. And if you attempt to chargeback shipping or additional fees without contacting us first, your order may be void without refund. Thank you!
Ita Bag Sizing Chart ! All Ita Bags (aside Loona) are 9 in x 9 in, interior. Exterior additions will be more, but not over 12 x 12 in. They are made out of Faux Leather. Loona's Large bag is 20 in x 12 in, being a larger and more detailed bag. Any additional bags, such as Stretch Goal bags, will be 9 in x 9 in.
Sample Disclaimer !! The only two bags that have active samples, are the Stolas Regal, and Date outfits ! (And wallet) Other bags are in the works !
BackerKit FAQ
BackerKit Crowdfunding is an all-or-nothing collaborative funding platform. Creators share their project ideas and set a funding goal with a deadline. Backers pledge money to help make the project possible.
If the project meets its goal by the deadline, pledges are charged and the creator moves forward. If it doesn’t, no one is charged.
Backers often receive special rewards for their support, such as:
- Exclusive products
- Bonus rewards for backing related projects
- Discount pricing
- Behind-the-scenes updates
- Creative input opportunities
Pledging in crowdfunding is a commitment to support the creation of a new product or project. Unlike a traditional purchase, you're not buying an item that already exists. Instead, your contribution helps bring a creative idea to life, and in return, you typically receive rewards (such as the product itself) as a thank you for your early support.
- Select a pledge level with the reward(s) you would like to receive
- Select any add-ons
- Confirm your pledge!
- You are charged only if the campaign meets its funding goal.
- Charges happen when the campaign ends, not when you pledge.
The creator will send you a survey to:
- Ask you for more information about your rewards (selecting options, etc)
- Collect shipping information
- Offer additional items you may want to add to your pledge
- Collect shipping fees (if applicable)
The survey will be sent to the email address we have on file with your pledge. Additional payments are charged when you complete the survey.
Only the project creator and the BackerKit Support Team can see your pledge and contact information. Other backers and the public cannot see your individual pledge amount or personal details.
You can change or adjust your pledge level and add-ons before the campaign ends. After the project concludes, cancellations or changes are at the creator's discretion and may depend on what stage the project is in.
Overtime Mode extends your campaign past its original end time to give backers a final chance to make their pledge. It will add an additional 10 minutes past the end time as long as pledges keep coming in. The campaign will end when there is a 10-minute period without any new pledges.