Frequently Asked Questions
Find answers to your questions
Project FAQ
We will do our best to maintain the timelines we've chosen, but there are some factors that can delay delivery. We do have multiple people helping with fulfilment (as we recognize that this is a larger campaign), and once we have everything in hand, we'll definitely focus on getting them out as quickly as possible between all available humans. If there are any complications, we will communicate them via updates.
You're more than welcome to pledge as a holiday 2022 gift - and we will provide a little graphic for all that do in early December to either print out or digitially send to the recipient (a "this gift was purchased for you and will be on its way in 2023" note) - BUT please do not expect it in-hand (ie, delivered to us) before the holidays. Any such email requests will get automated replies listing our preorder policies, for the sake of our time.
We will be following a rubric for all grading, which will be done by Mel and Jess (plus some friends). We'll be shipping standard grades only with the only exception being the random B grade tier. All pins will be sorted into standard, secondary and defect grades. We will order at least double of all pins to help ensure that we have enough to fulfill (as our averages for defect and secondary rates usually lie in the 50% range).
BackerKit FAQ
BackerKit Crowdfunding is an all-or-nothing collaborative funding platform. Creators share their project ideas and set a funding goal with a deadline. Backers pledge money to help make the project possible.
If the project meets its goal by the deadline, pledges are charged and the creator moves forward. If it doesn’t, no one is charged.
Backers often receive special rewards for their support, such as:
- Exclusive products
- Bonus rewards for backing related projects
- Discount pricing
- Behind-the-scenes updates
- Creative input opportunities
Pledging in crowdfunding is a commitment to support the creation of a new product or project. Unlike a traditional purchase, you're not buying an item that already exists. Instead, your contribution helps bring a creative idea to life, and in return, you typically receive rewards (such as the product itself) as a thank you for your early support.
- Select a pledge level with the reward(s) you would like to receive
- Select any add-ons
- Confirm your pledge!
- You are charged only if the campaign meets its funding goal.
- Charges happen when the campaign ends, not when you pledge.
The creator will send you a survey to:
- Ask you for more information about your rewards (selecting options, etc)
- Collect shipping information
- Offer additional items you may want to add to your pledge
- Collect shipping fees (if applicable)
The survey will be sent to the email address we have on file with your pledge. Additional payments are charged when you complete the survey.
Only the project creator and the BackerKit Support Team can see your pledge and contact information. Other backers and the public cannot see your individual pledge amount or personal details.
You can change or adjust your pledge level and add-ons before the campaign ends. After the project concludes, cancellations or changes are at the creator's discretion and may depend on what stage the project is in.
Overtime Mode extends your campaign past its original end time to give backers a final chance to make their pledge. It will add an additional 10 minutes past the end time as long as pledges keep coming in. The campaign will end when there is a 10-minute period without any new pledges.