Frequently Asked Questions
Find answers to your questions
Project FAQ
If you need anything during or after the campaign please reach out to [email protected] Kit or Cay will most likely respond within a day or two.
Pledges for the EU and United Kingdom are available as a placeholder pledge here, and final listing through Etsy link to more easily cover VAT, and other country related fees https://www.etsy.com/listing/1868805124/zodiac-goddesses-backer-pin-ukeu-listing
Payments do not get charged immediately! You will only be charged at the end of the campaign as long as it has reached its funding goal . If the campaign does not reach its funding goal, you will not be charged. A reminder that shipping is charged separately once the products are ready to go out. Please do your best to make sure you’re aware of the campaign’s end time so that you are properly prepared. Shipping cost? Multiple sets or quantities over 8 pins might be subject to slightly higher rates due to weight.**. Heavier weighted prices are marked within parentheses Prices are as follows: United States $ 9.50 (increased to match the current USPS Holiday season rates ) Mexico and Canada $25 (30$)* Australia/ NZ $25 (30$)* EU -Stickers only! $6.50 Not shipping PINS to: BE,BG,CZ,DK,DE,EE,IE,EL,ES,FR,HR,IT,CY,LV,LT,LU,HU,MT,NL,AT,PL,PT,RO,SI,SK,FI,SE,GB Shipping for the UK backers : will be through etsy to formally collect Vat.
I don’t offer direct refunds on orders. However if there is an issue with your order and you reach out to us within a week of it arriving we are happy to help you exchange pieces or replace them should they arrive damaged. Shipping on replacements is covered by us ONLY if the parcel never arrives and is completely lost or is severely damaged We require photographic proof of damage and a note with the date on it in the images. If the items needs be exchanged for any other purpose the buyer is responsible for secondary shipping.
You have a three month window between the end of the campaign to correct any issues with your payments. The three month window is very strict because during this time it is harder to make adjustments for pin quantities and making sure I have enough of everything. If you happen to miss out on completing the survey or correction of payment within this window, it does forfeit your pledge. From this point, you would have to wait and see what is available in retail after the campaign is completed and sent out for a chance make your to purchase..
I will have a preorder shop open for roughly two weeks after the campaign ends is initially over. If you miss that purchase period fear not, as my pins can be purchased on Etsy https://www.etsy.com/shop/AngelsAtticCincy Located here, or you can contact me by email directly to see about a specific piece incase there is no active listing
BackerKit FAQ
BackerKit Crowdfunding is an all-or-nothing collaborative funding platform. Creators share their project ideas and set a funding goal with a deadline. Backers pledge money to help make the project possible.
If the project meets its goal by the deadline, pledges are charged and the creator moves forward. If it doesn’t, no one is charged.
Backers often receive special rewards for their support, such as:
- Exclusive products
- Bonus rewards for backing related projects
- Discount pricing
- Behind-the-scenes updates
- Creative input opportunities
Pledging in crowdfunding is a commitment to support the creation of a new product or project. Unlike a traditional purchase, you're not buying an item that already exists. Instead, your contribution helps bring a creative idea to life, and in return, you typically receive rewards (such as the product itself) as a thank you for your early support.
- Select a pledge level with the reward(s) you would like to receive
- Select any add-ons
- Confirm your pledge!
- You are charged only if the campaign meets its funding goal.
- Charges happen when the campaign ends, not when you pledge.
The creator will send you a survey to:
- Ask you for more information about your rewards (selecting options, etc)
- Collect shipping information
- Offer additional items you may want to add to your pledge
- Collect shipping fees (if applicable)
The survey will be sent to the email address we have on file with your pledge. Additional payments are charged when you complete the survey.
Only the project creator and the BackerKit Support Team can see your pledge and contact information. Other backers and the public cannot see your individual pledge amount or personal details.
You can change or adjust your pledge level and add-ons before the campaign ends. After the project concludes, cancellations or changes are at the creator's discretion and may depend on what stage the project is in.
Overtime Mode extends your campaign past its original end time to give backers a final chance to make their pledge. It will add an additional 10 minutes past the end time as long as pledges keep coming in. The campaign will end when there is a 10-minute period without any new pledges.