Thank you so much for the detailed explanation along with the general update 🙏🏻 What a rough set of circumstances 😔 My AutDHD brain really really appreciates your willingness to go into detail. As long as I understand the reason(s) WHY something is happening, I can patiently abide for a long, long time while the problem(s) gets addressed. Many neurotypicals seem to view detailed explanations as suspicious, which just seems extraordinarily silly and counterproductive. So again, I appreciate your willingness to explain despite the risk of people reacting poorly 🙏🏻 While the delays were a bit beyond typical crowdfunding rescheduling, the unfortunate confluence of: * the 2025 chaotic political climate (which seemed unthinkable this time last year 🫠😢💔) combined with * your manufacturer rep really effing things up in a way that could have had the potential to cause extensive financial damage to your small business had you attempted to proceed without redoing everything one at a time and * Backerkit moving Pintopia up A LOT meant that the delays just piled on one after the other. So frustrating, as these things all originate due to the actions of other people :((( I hope my re-iteration of those issues shows that I ask the following questions in good faith: Has your manufacturer rep sorted out the problems on their end? Will you have to submit and approve all new designs for future campaigns this way? I was interested in maybe pledging to your Spirits in the Woods campaign, but wondered if those pins were just getting added to an already long queue of designs needing typing and approval one at a time (again, I 100% understand that the rep caused this issue, not you). Assuming the metaphorical logjam is now cleared up, I'd happily follow the upcoming Spirits of Myth campaign and hope to add a Woods pin during surveys 🐺🌳 Sending lots of good wishes for health and a smooth surgery 💚
That is a very fair and valid question! I actually covered it in the FAQ for SitW (linked below because I can't screencap into a comment). The long and short of it is that I learned a lot from Dx & Dice in how to work with this new rep. 1) I had designs completed but they were not proofed or approved ahead of time. Finished, but not ready for production. 2) Our new rep was new, and she was not prepared or equipped to handle the sheer volume of designs I threw at her. So for SitW (and all campaigns to follow), I not only had all my artwork finished ahead of time, I also had them proofed and approved with my manu rep ahead of time. As soon as I had the funds in hand and final counts, I paid for the orders. All pins for SitW are in production right now and are scheduled to ship from the manu by April 14, 2025. Dx & Dice was a unique situation, and I've taken steps to make sure it doesn't happen again. <3 https://www.backerkit.com/c/projects/arledge-comics/spirits-in-the-woods/faqs#top
Hello! Is it still possible to change my shipping address? I'm moving soon and I'm worried I won't be able to receive it in time
Hey there! I had to lock shipping addresses to export any shipping labels. But we can still edit things manually on the back end. Toss me an email with your backer info and the updated address, and we'll make sure your pins will arrive at the right location. Email is admin @ arledgecomics.com