BackerKit FAQ
How does BackerKit crowdfunding work?
Crowdfunding is a collaborative way to bring ideas and projects to life. Project creators post their idea for a project, and backers pledge money to make the project possible. Backers get behind the scenes access and backer-only rewards, which can include exclusive products, special pricing, creative input, content, and more.
To become a backer, select a pledge level that features the reward(s) you would like to receive when the project is successfully completed and make your contribution.
All-or-nothing crowdfunding model: The creator sets a funding goal and a deadline to raise funds. If the project does not meet the goal by the deadline, backers credit cards are not charged and no money changes hands.
Crowdfunding projects can happen at various stages of the creative process. Make sure to check the estimated timeline of when rewards will be delivered. Project creators will keep you updated on the progress toward completion and delivery of your rewards.
Backing a crowdfunding campaign is not the same as purchasing an item from a store. When you back a campaign you are supporting the creation of something new. Rewards are almost always delivered, but are not guaranteed.
When will I be charged for my pledge?
Your payment method will not be charged right away. You will be charged for the amount of your pledge when the campaign ends and the project reaches its funding goal. You will not be charged if the campaign does not reach its funding goal.
What happens after the campaign is over?
The Creator will send out a survey that will ask you for more information about your pledge, your shipping information, additional items you may want to add to your pledge, and collect shipping fees if applicable.
The survey will be sent to the email address we have on file with your pledge.
Any additional payment will be charged when you complete your survey and confirm your order.
Project FAQ
I heard something about free shipping?
Yes, you did! We're coordinating shipping with our partner campaign (linked below). So if you're getting pins from both campaigns - and getting those free pins - then we'll also waive shipping on one of your pledges. How does it work? When Pintopia is over and the dust settles, the cross collab pins will auto generate into your pledge manager. Seeing that pin is our queue to compare notes with our sister campaign. You'll pay the higher shipping fee. For example: You get one bear pin from Spirits in the Woods and three boomboxes from Live Out Loud. The three pins will weigh more. So you'll pay that shipping fee. In your pledge manager for Spirits, you'll see a complimentary credit covering your shipping fee. Bonus - if the combined weight increases the overall shipping cost, we'll cover the difference! Partner campaign can be found here: https://www.backerkit.com/c/projects/theys-gays-designs/live-out-loud-enamel-pin-pride-collection
What do I need to know about shipping?
IMPORTANT!! Shipping costs will be charged to you SEPARATELY through your BackerKit survey. Add on items may come with additional shipping costs depending on the final weight of your order. All orders are shipped through USPS and come with tracking. International backers are responsible for their own country's VAT or import taxes/fees. Due to new GDPR rules, we're currently unable to ship to countries within the EU. Sorry! When shipping internationally we will make every effort to properly fill out customs forms. We will abide by your country's customs and shipping laws, which means we will denote the package value as the cost of your order, and mark it as merchandise. We are not responsible if your country holds your package and requires extra payment to release it.
Fulfillment for your last Pintopia took forever!
Yeah... you're not wrong. I'm not happy about it either. We haven't changed manufacturers. We've been using the same one for a couple years; however, in fulfilling our last campaign we learned that our customer service representative was changed. This lead to a lot of confusion and miscommunication. The new rep was not prepared for the sheer volume of designs I threw at her. So there were a lot of errors in the proofs that ended with me cancelling all the orders and starting over one design at a time. I've continued to work with this rep, and I'm getting all the proofs done ahead of time. Before the campaign closes, all the artwork will be finished and approved. So the only thing I'll have to do is pull the trigger on production. There will be no delays between campaign and production.
How do I qualify for cross collab incentive with "Live Out Loud | Enamel Pin | Pride Collection"
How do I qualify for cross collab incentive with "Live Out Loud | Enamel Pin | Pride Collection" If you back my campaign and the "Live Out Loud | Enamel Pin | Pride Collection" campaign before both campaigns end, then you will qualify for our special cross-collab incentives. Link: https://www.backerkit.com/c/projects/theys-gays-designs/live-out-loud-enamel-pin-pride-collection?ref=spirits