Frequently Asked Questions
Find answers to your questions
Project FAQ
Backerkit will do their best to remind backers to update their payment methods if they are not able to collect the amount at the end, but they are not going to replace the amount that has been lost from failed transactions for us. That is not their job or their position to do so. We rely heavily on backers to fulfill what they promised, which is to complete the payment. We can only go by your word, and once the timer ends for that campaign, the ending amount will never be the complete total, which jeopardizes everyone's orders. You are HURTING the campaign and its backers by not cancelling before the campaign ends if you do not have the intention of fulfilling the pledge. Please do not join, if this is not the Backerkit campaign for you. <3
No. Your payment is strictly for your items, and the shipping. VAT will be paid by you once the item reaches your country. The Backerkit Campaign highlights this as the procedure for this particular campaign.
The pins are at least 2" inches (50.8mm).
Refunds can be processed BEFORE I ship out.
Due to the requirements issued last year, I will no longer be able to accept pledges and ship out all European countries under the EU guidelines. I am a very small business, and the requirements would put a burden on me that I cannot afford. I had to make the disappointing decision to stop shipping to this wonderful region of the world.
BackerKit FAQ
BackerKit Crowdfunding is an all-or-nothing collaborative funding platform. Creators share their project ideas and set a funding goal with a deadline. Backers pledge money to help make the project possible.
If the project meets its goal by the deadline, pledges are charged and the creator moves forward. If it doesn’t, no one is charged.
Backers often receive special rewards for their support, such as:
- Exclusive products
- Bonus rewards for backing related projects
- Discount pricing
- Behind-the-scenes updates
- Creative input opportunities
Pledging in crowdfunding is a commitment to support the creation of a new product or project. Unlike a traditional purchase, you're not buying an item that already exists. Instead, your contribution helps bring a creative idea to life, and in return, you typically receive rewards (such as the product itself) as a thank you for your early support.
- Select a pledge level with the reward(s) you would like to receive
- Select any add-ons
- Confirm your pledge!
- You are charged only if the campaign meets its funding goal.
- Charges happen when the campaign ends, not when you pledge.
The creator will send you a survey to:
- Ask you for more information about your rewards (selecting options, etc)
- Collect shipping information
- Offer additional items you may want to add to your pledge
- Collect shipping fees (if applicable)
The survey will be sent to the email address we have on file with your pledge. Additional payments are charged when you complete the survey.
Only the project creator and the BackerKit Support Team can see your pledge and contact information. Other backers and the public cannot see your individual pledge amount or personal details.
You can change or adjust your pledge level and add-ons before the campaign ends. After the project concludes, cancellations or changes are at the creator's discretion and may depend on what stage the project is in.
Overtime Mode extends your campaign past its original end time to give backers a final chance to make their pledge. It will add an additional 10 minutes past the end time as long as pledges keep coming in. The campaign will end when there is a 10-minute period without any new pledges.