AsherBee
CREATOR
16 days ago

Project Update: Some Technical Difficulties

Hi Everyone! 

Just wanted to fill you in on why cards have not been charged yet. So as mentioned, the process to remove unmet stretch goals means that I need the help of Backerkit Support. I tell them, what to delete, and they remove it from everyone's carts. 

Welp... they were a little too thorough and deleted the stretch goals I wanted to keep as well. I showed them with pictures, and the name of the pieces I wanted to delete, but accidents happen. This meant that they needed to escalate the issue, and that, that team would have to retrieve those items from the great beyond.  
I thought this was the last step...but it appears that some other items were touched as well. I've already had one backer let me know that some of the items in her cart were missing. I have let them know about this issue, and hopefully it will be resolved in the next day or two. 

Thanks so much for everyone's patience. There's definitely a surprise around every corner this year. :D

-Ashley
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