Question 1

Will you send us regular updates?

Accepted Answer

Yes! I love show and tell! As soon as I have photos and updates, I'll announce them via Backerkit.

Question 2

Do you do refunds?

Accepted Answer

Once the orders go out July 1st, there are no refunds. Funds will go to the purchase of supplies and pins.

Question 3

Does Backerkit make sure that you get the entire amount?

Accepted Answer

Backerkit will do their best to remind backers to update their payment methods if they are not able to collect the amount at the end, but they are not going to replace the amount that has been lost from failed transactions for us. That is not their job or their position to do so. We rely heavily on backers to fulfill what they promised, which is to complete the payment. We can only go by your word, and once the timer ends for that campaign, the ending amount will never be the complete total, which jeopardizes everyone's orders. You are HURTING the campaign and its backers by not cancelling before the campaign ends if you do not have the intention of fulfilling the pledge. Please do not join, if this is not the Backerkit campaign for you. <3

Question 4

Will you have extras in your Etsy shop?

Accepted Answer

I will try to have anything that is left from fulfillment available. The Backerkit campaign takes priority and pins will not be listed until the last pin is shipped off.

Question 5

Am I charged for VATs upfront?

Accepted Answer

No. Your payment is strictly for your items, and the shipping. VAT will be paid by you once the item reaches your country. The Backerkit Campaign highlights this as the procedure for this particular campaign.

Question 6

What size will the pins be, and why so big?

Accepted Answer

The main Dragon Pins to be unlocked are at least 3" inches (76.2mm). There is A LOT of small detail in each of these that would be lost if I made them smaller.

Question 7

I need to change my address, I just moved.

Accepted Answer

No worries! If you need to change your address, while pins are in production, you are more than welcome to make updates! You can follow the link back through your survey and make the updates. I will lock addresses around the beginning of September, but I can give you a better update once I hear that the pins are ready. I will give you 48 hrs before locking.

Question 8

Why can't I back this campaign if I live in the EU?

Accepted Answer

Due to the requirements issued last year, I will no longer be able to accept pledges and ship out all European countries under the EU guidelines. I am a very small business, and the requirements would put a burden on me that I cannot afford. 
I had to make the disappointing decision to stop shipping to this wonderful region of the world.

The Toothy Maws

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The Toothy Maws

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