Frequently Asked Questions
Find answers to your questions
Project FAQ
Pledges are expected to ship no later than the end of September 2023.
The pins are individually 1.5" tall and filled with hard enamel. Some pins have copper plating, silver plating, gold plating, or black nickel plating. There are two posts on the back of each pin. The display is 8" wide and 11" tall, and about .25 inches thick. One side of each display is made from maple duro wood, and the other is ebony duro wood. The center layer is 2mm thick black felt. The slot is 2" wide and and 3" tall to fit your pins and their backing cards, and neatly frame them on your wall. Plus, you won't have to lose your pin backs in some baggie, because you will attach the clasp to the pin through the felt!
Surveys will lock July 15, 2023. Please be sure to fill out your survey as soon as possible after receiving it. This guarantees you are in the first wave of fulfilled orders! Any surveys that haven't been completed by October 31, 2023 will forfeit their pledge and will not be refunded. This is because I cannot keep my surveys open indefinitely to wait for backers to put in their shipping address.
Here are the troubleshooting steps for anyone else encountering this rare issue: 1. Login to https://www.kickstarter.com/settings/account and see what your email address is set to. 2. Go to your inbox for the email address that is listed. Also check your Junk and/or Spam folders. 3. Search for [email protected] in your email. Be sure to add it to your address book or safe list. 4. Go to https://carly-kjelstrom-project.backerkit.com and enter your Kickstarter email address and click “Get My Survey.” Repeat steps 1-3. 5. If you have changed your email address in Kickstarter recently, the BackerKit pledge manager may have your old email address. Please check the inbox and Junk/Spam folders for your old address if you have access to it. 6. If you no longer have access to the email address used, or if your address is a “@privaterelay.appleid.com” address, please take a screenshot that includes your pledge details and Backer ID # / Pledge Number and send this screenshot with your preferred email address and BackerKit username included in the body of the email to [email protected]. 7. If all else fails, email [email protected] and let them know you’ve already gone through these steps. Please know that support response times vary.
BackerKit FAQ
BackerKit Crowdfunding is an all-or-nothing collaborative funding platform. Creators share their project ideas and set a funding goal with a deadline. Backers pledge money to help make the project possible.
If the project meets its goal by the deadline, pledges are charged and the creator moves forward. If it doesn’t, no one is charged.
Backers often receive special rewards for their support, such as:
- Exclusive products
- Bonus rewards for backing related projects
- Discount pricing
- Behind-the-scenes updates
- Creative input opportunities
Pledging in crowdfunding is a commitment to support the creation of a new product or project. Unlike a traditional purchase, you're not buying an item that already exists. Instead, your contribution helps bring a creative idea to life, and in return, you typically receive rewards (such as the product itself) as a thank you for your early support.
- Select a pledge level with the reward(s) you would like to receive
- Select any add-ons
- Confirm your pledge!
- You are charged only if the campaign meets its funding goal.
- Charges happen when the campaign ends, not when you pledge.
The creator will send you a survey to:
- Ask you for more information about your rewards (selecting options, etc)
- Collect shipping information
- Offer additional items you may want to add to your pledge
- Collect shipping fees (if applicable)
The survey will be sent to the email address we have on file with your pledge. Additional payments are charged when you complete the survey.
Only the project creator and the BackerKit Support Team can see your pledge and contact information. Other backers and the public cannot see your individual pledge amount or personal details.
You can change or adjust your pledge level and add-ons before the campaign ends. After the project concludes, cancellations or changes are at the creator's discretion and may depend on what stage the project is in.
Overtime Mode extends your campaign past its original end time to give backers a final chance to make their pledge. It will add an additional 10 minutes past the end time as long as pledges keep coming in. The campaign will end when there is a 10-minute period without any new pledges.