Chocolat Chaud
CREATOR
22 days ago

Project Update: Please check your payment status

Hi everyone!

First of all, thank you all so so much for your support during the campaign, it means the world to me!🖤 All of our stretch goals have been unlocked including Raven!🎉

Some of you have messaged me regarding payment issues. I'm so sorry about that, I'm not sure why some cards get declined, and I unfortunately have no control over Backerkit's payment system. I was advised to try paying on desktop instead of mobile. But if the payment still fails, I was told it might be the card provider blocking the transaction and you might need to contact them.

For more information regarding payment issues, please refer to this page : https://help.backerkit.com/article/497-payment-issue-declines

Around 15 people still have failed payments which have to be fixed up by June 18th to avoid any cancellations. Please check your payment status to make sure it went through.

The surveys should go out in around a week, so please keep an eye out for it!

Once the funds are transferred to me, the manufacturing process will begin right away.

Thank you so much for your patience and understanding!
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