BackerKit FAQ
How does BackerKit crowdfunding work?
Crowdfunding is a collaborative way to bring ideas and projects to life. Project creators post their idea for a project, and backers pledge money to make the project possible. Backers get behind the scenes access and backer-only rewards, which can include exclusive products, special pricing, creative input, content, and more.
To become a backer, select a pledge level that features the reward(s) you would like to receive when the project is successfully completed and make your contribution.
All-or-nothing crowdfunding model: The creator sets a funding goal and a deadline to raise funds. If the project does not meet the goal by the deadline, backers credit cards are not charged and no money changes hands.
Crowdfunding projects can happen at various stages of the creative process. Make sure to check the estimated timeline of when rewards will be delivered. Project creators will keep you updated on the progress toward completion and delivery of your rewards.
Backing a crowdfunding campaign is not the same as purchasing an item from a store. When you back a campaign you are supporting the creation of something new. Rewards are almost always delivered, but are not guaranteed.
When will I be charged for my pledge?
Your payment method will not be charged right away. You will be charged for the amount of your pledge when the campaign ends and the project reaches its funding goal. You will not be charged if the campaign does not reach its funding goal.
What happens after the campaign is over?
The Creator will send out a survey that will ask you for more information about your pledge, your shipping information, additional items you may want to add to your pledge, and collect shipping fees if applicable.
The survey will be sent to the email address we have on file with your pledge.
Any additional payment will be charged when you complete your survey and confirm your order.
Project FAQ
Can I put the stickers on my car, laptop, water bottle etc?
Yes! All of the stickers are waterproof and UV resistant vinyl. I would only recommend that if you put them on a water bottle that you do not put them in the dishwasher. Since that is high pressure, heated water and will lessen the life of any sticker.
Will these items all be available after the project?
If an item is unlocked, then the raised amount will pay for the production of a certain number of items. if their is anything left after backer rewards are sent out then they will be available at conventions for purchase but typically there is not much left after backer packages are sent out so be sure to back the project to get something in particular.
What happens if a package isn't delivered?
I will make every attempt to get your package from my home office to your home. Packages for this campaign will come with a tracking number. Regardless of tracking numbers, sometimes packages are lost in the mail. I will notify backers with an update when the project is near completion. If you have not received your package by the completion of the shipping process, you will have an extended period of time to contact me about a missing package. If you do not contact me within that extended period of time about a lost or never received package, you will forfeit your rewards and I will not provide a refund or re-ship your rewards.
Where are you located?
We are located in Portland Oregon USA
What About Refunds or Exhanges?
After the campaign has ended, you will have ample time to make your design selections in your BackerKit survey. You will be notified before surveys are locked down and any add-ons are charged. Once your order is locked down, I have a no refunds or exchanges policy. The only time we will issue a refund or replacement, is in extenuating circumstances, or if your pin arrives damaged (please read the section on pin grades to determine if your pin is damaged). If you believe your pin was damaged in transit, please reach out to us immediately and attach photos of the damaged pin.