Frequently Asked Questions
Find answers to your questions
Project FAQ
Yes, they will be available in my website for purchase, but the retail cost will be a bit higher than the campaign price. This, along with receiving any exclusive campaign freebies that we unlock, are the perks of supporting the campaign while it's live! :D
Right after the campaign is completed, I will begin sending out surveys to collect the following information: -Designs you wish to pick -Delivery address -Any extra add-ons or items you wish to add to your pledge The survey will be sent to the email address that you submit while making your pledge, so please make sure to check your email and the spam folder regularly! :)
Of course! Feel free to ask any doubts regarding this project to [email protected], and I will reply as soon as possible.
Shipping will be charged after the campaign, separately from your pledge amount, when the BackerKit post-campaign survey is sent out for you to fill. This is to guarantee the most accurate pricing for your pledges. You will be able to add last-minute add-ons during this stage of the campaign. This campaign is organized and fulfilled from Spain, so here is an approximate idea of shipping costs for your reference. The shipping prices shown are approximate (if there's an increase of the cost, it will not be very high) depending on final weight of the standard letter including any extra unlocked freebies, but will try to get the lowest price possible for shipping and provide as much variety of options as available. National orders (Spain): ~5$ for most pledges, approximately EU orders (Europe): ~6$ for most pledges, possibility of ~12$ tracked option to most destinations, approximately United States, Canada, Australia: ~$6 untracked option for 1-pin pledges (with possibility to upgrade to tracked shipping if preferred), ~$10-15 with tracking for a wide range of pledges Other international destinations: ~$10-15 with tracking for a wide range of pledges Some add-on items that you include with your pledge might increase the shipping costs due to weight and/or size of the items. Please bear this in mind! Please bear in mind that backers/customers are responsible for any VAT import duties or taxes that the local courier (national postal service of your respective country) might apply for international orders. UK customers: due to VAT processing rules specific to the UK, unfortunately I cannot process your pledges through BackerKit, but you may pledge through an Etsy listing. Feel free to contact me if you need further assistance with your pledge/add-ons!
BackerKit FAQ
BackerKit Crowdfunding is an all-or-nothing collaborative funding platform. Creators share their project ideas and set a funding goal with a deadline. Backers pledge money to help make the project possible.
If the project meets its goal by the deadline, pledges are charged and the creator moves forward. If it doesn’t, no one is charged.
Backers often receive special rewards for their support, such as:
- Exclusive products
- Bonus rewards for backing related projects
- Discount pricing
- Behind-the-scenes updates
- Creative input opportunities
Pledging in crowdfunding is a commitment to support the creation of a new product or project. Unlike a traditional purchase, you're not buying an item that already exists. Instead, your contribution helps bring a creative idea to life, and in return, you typically receive rewards (such as the product itself) as a thank you for your early support.
- Select a pledge level with the reward(s) you would like to receive
- Select any add-ons
- Confirm your pledge!
- You are charged only if the campaign meets its funding goal.
- Charges happen when the campaign ends, not when you pledge.
The creator will send you a survey to:
- Ask you for more information about your rewards (selecting options, etc)
- Collect shipping information
- Offer additional items you may want to add to your pledge
- Collect shipping fees (if applicable)
The survey will be sent to the email address we have on file with your pledge. Additional payments are charged when you complete the survey.
Only the project creator and the BackerKit Support Team can see your pledge and contact information. Other backers and the public cannot see your individual pledge amount or personal details.
You can change or adjust your pledge level and add-ons before the campaign ends. After the project concludes, cancellations or changes are at the creator's discretion and may depend on what stage the project is in.
Overtime Mode extends your campaign past its original end time to give backers a final chance to make their pledge. It will add an additional 10 minutes past the end time as long as pledges keep coming in. The campaign will end when there is a 10-minute period without any new pledges.