Frequently Asked Questions
Find answers to your questions
Project FAQ
Common risks include delays in production due to unforeseeable circumstances. This includes but is not limited to: manufacturing errors and quality concerns, shipping delays due to weather and/or holidays, actual pin colors varying slightly due to the colors displayed on screen versus actual pantone values, etc.
When you order pins and stickers the choices for characters/designs will be done during the survey after the campaign finishes.
There may be extras available for sale afterwards, via either online shop or in person events, however this is not guaranteed. The only way to ensure that you receive the pin(s) you want is to back the project and have that design reach it's goal.
Shipping will be calculated and collected after the campaign through the Pledge Manager. Here's an estimated break down based on current rates, but will probably change due to the postal service: US: $ USD Canada: $ USD International: $ USD
Anyone who does not complete their survey with the necessary information such as address and payment info, and/or pay any remaining balances (for pledge, add-ons, or shipping) in the allotted time will be unable to receive physical goods and your pledge will be considered a donation.
BackerKit FAQ
BackerKit Crowdfunding is an all-or-nothing collaborative funding platform. Creators share their project ideas and set a funding goal with a deadline. Backers pledge money to help make the project possible.
If the project meets its goal by the deadline, pledges are charged and the creator moves forward. If it doesn’t, no one is charged.
Backers often receive special rewards for their support, such as:
- Exclusive products
- Bonus rewards for backing related projects
- Discount pricing
- Behind-the-scenes updates
- Creative input opportunities
Pledging in crowdfunding is a commitment to support the creation of a new product or project. Unlike a traditional purchase, you're not buying an item that already exists. Instead, your contribution helps bring a creative idea to life, and in return, you typically receive rewards (such as the product itself) as a thank you for your early support.
- Select a pledge level with the reward(s) you would like to receive
- Select any add-ons
- Confirm your pledge!
- You are charged only if the campaign meets its funding goal.
- Charges happen when the campaign ends, not when you pledge.
The creator will send you a survey to:
- Ask you for more information about your rewards (selecting options, etc)
- Collect shipping information
- Offer additional items you may want to add to your pledge
- Collect shipping fees (if applicable)
The survey will be sent to the email address we have on file with your pledge. Additional payments are charged when you complete the survey.
Only the project creator and the BackerKit Support Team can see your pledge and contact information. Other backers and the public cannot see your individual pledge amount or personal details.
You can change or adjust your pledge level and add-ons before the campaign ends. After the project concludes, cancellations or changes are at the creator's discretion and may depend on what stage the project is in.
Overtime Mode extends your campaign past its original end time to give backers a final chance to make their pledge. It will add an additional 10 minutes past the end time as long as pledges keep coming in. The campaign will end when there is a 10-minute period without any new pledges.