Frequently Asked Questions
Find answers to your questions
Project FAQ
I am aiming to ship everything out by the end of June at latest end of September!! I will keep you all updated with the process!! (They might even come sooner who knows!) As stretch goals unlock, the more rewards will be added as well as the satisfying unlock of the lock! Once all payments are processed there is a window of anywhere from 7-14 days for the money to be transferred to me. Once funds are received, I can order all plushies and add-ons!! The keychains have the longest production time, taking approximately 1-2 months to make, then another possible 1-2 months for freight shipping to me. In the event multiple plushes are unlocked, another 2-3 months could be added for additional prototype creation and mass production. (They should be easier than Rocky himself) I will begin shipping pledges as soon as possible. Depending on the amount of backers, it could take anywhere from 2-3 weeks to ship everything, as well as at least a week to quality check and assemble all!!. A good estimate puts delivery around September, but could possibly (very unlikely) take longer if there are any unexpected delays.
You'll be able to choose which unlocked adventure buddy to get in the end of campaign survey that will be sent to you two weeks after the campaign ends! If you choose the 1 plushie keychain tier, you'll get to choose one of the plushies, but if for example you choose the 2 plushie keychain tier and others are unlocked you can choose Rocky + Penny keychain!!
You will be charged for shipping after the campaign ends! Once you fully complete your survey, you will put in your shipping address as well as your card on file will be charged for any additional add ons you choose as well as your shipping amounts! Make sure to look under the shipping tab of my campaign for more information!
BackerKit FAQ
BackerKit Crowdfunding is an all-or-nothing collaborative funding platform. Creators share their project ideas and set a funding goal with a deadline. Backers pledge money to help make the project possible.
If the project meets its goal by the deadline, pledges are charged and the creator moves forward. If it doesn’t, no one is charged.
Backers often receive special rewards for their support, such as:
- Exclusive products
- Bonus rewards for backing related projects
- Discount pricing
- Behind-the-scenes updates
- Creative input opportunities
Pledging in crowdfunding is a commitment to support the creation of a new product or project. Unlike a traditional purchase, you're not buying an item that already exists. Instead, your contribution helps bring a creative idea to life, and in return, you typically receive rewards (such as the product itself) as a thank you for your early support.
- Select a pledge level with the reward(s) you would like to receive
- Select any add-ons
- Confirm your pledge!
- You are charged only if the campaign meets its funding goal.
- Charges happen when the campaign ends, not when you pledge.
The creator will send you a survey to:
- Ask you for more information about your rewards (selecting options, etc)
- Collect shipping information
- Offer additional items you may want to add to your pledge
- Collect shipping fees (if applicable)
The survey will be sent to the email address we have on file with your pledge. Additional payments are charged when you complete the survey.
Only the project creator and the BackerKit Support Team can see your pledge and contact information. Other backers and the public cannot see your individual pledge amount or personal details.
You can change or adjust your pledge level and add-ons before the campaign ends. After the project concludes, cancellations or changes are at the creator's discretion and may depend on what stage the project is in.
Overtime Mode extends your campaign past its original end time to give backers a final chance to make their pledge. It will add an additional 10 minutes past the end time as long as pledges keep coming in. The campaign will end when there is a 10-minute period without any new pledges.