BackerKit FAQ
How does BackerKit crowdfunding work?
Crowdfunding is a collaborative way to bring ideas and projects to life. Project creators post their idea for a project, and backers pledge money to make the project possible. Backers get behind the scenes access and backer-only rewards, which can include exclusive products, special pricing, creative input, content, and more.
To become a backer, select a pledge level that features the reward(s) you would like to receive when the project is successfully completed and make your contribution.
All-or-nothing crowdfunding model: The creator sets a funding goal and a deadline to raise funds. If the project does not meet the goal by the deadline, backers credit cards are not charged and no money changes hands.
Crowdfunding projects can happen at various stages of the creative process. Make sure to check the estimated timeline of when rewards will be delivered. Project creators will keep you updated on the progress toward completion and delivery of your rewards.
Backing a crowdfunding campaign is not the same as purchasing an item from a store. When you back a campaign you are supporting the creation of something new. Rewards are almost always delivered, but are not guaranteed.
When will I be charged for my pledge?
Your payment method will not be charged right away. You will be charged for the amount of your pledge when the campaign ends and the project reaches its funding goal. You will not be charged if the campaign does not reach its funding goal.
What happens after the campaign is over?
The Creator will send out a survey that will ask you for more information about your pledge, your shipping information, additional items you may want to add to your pledge, and collect shipping fees if applicable.
The survey will be sent to the email address we have on file with your pledge.
Any additional payment will be charged when you complete your survey and confirm your order.
Project FAQ
How do I qualify for the cross-collab incentive?
If you back both campaigns before they end for a physical tier you will qualify for our special cross-collab incentives.
I'm from the UK or EU - how do I back?
Select the hold my place tier and I will email you a direct link to an international etsy listing so all VAT is handled during purchase. IF you pledge both campaigns you will qualify for the freebies.
How do I choose my rewards?
Surveys will be sent out after the campaign's completion. Surveys are mandatory - this is where you will choose which rewards you want to receive and also where you will submit your shipping information. If I do not receive a survey response, I cannot send your rewards.
Where is my shipping charge?
Shipping will be charged to you after the campaign is over during your pledge survey. This allows me to sort all you lovely people into the correct weight. That way I don't over charge you!
Refunds? Exchanges?
Unfortunately, once the campaign charges your card I will be placing things into production based on the funds raised. As such I am unable to provide refunds. Ample time is given for backers to submit their surveys to receive their rewards. If I do not receive a survey response from you by the time shipping is complete, you will forfeit your pledge and your rewards. I will not fulfill or refund forfeited rewards after the posted completion date. If you receive a defective pin, a damaged pin or otherwise have an issue I am happy to exchange your pin for you! Just send me a photo of your issue and I'll be able to sort it out right away.
I need something else!
Reach out to me any time, comment in the community or email me at [email protected].