Frequently Asked Questions
Find answers to your questions
Project FAQ
Nope! If you backed atleast one of our previous Backerkit campaigns, you will get all 3 of the expansions added to your pledge FOR FREE!
We are committed to addressing any concerns or issues that arise. If you need to contact us, please reach out via [email protected] or Backerkit Support, and we will do our best to assist you.
We ship all items from the United Kingdom. Shipping costs are not included in your pledge level and will be charged separately through BackerKit after the campaign ends. Shipping rates may vary based on your location and the size of your order, please refer to the table here: https://www.backerkit.com/c/projects/crossed-paths/throne-of-luster#story_section_9503
All shipping costs are determined and charged by our shipping partners, these costs are agreed prior to the campaign but should they increase we will not charge you more. Note: If you include add-ons, this cost will most likely increase as our shipping is calculated based on weight not items.
Yes, we ship internationally. However, please note that backers outside the UK may incur additional charges such as VAT, taxes, or customs fees. Unfortunately, we cannot deliver to Brazil, Russia, Afghanistan, Ukraine, South America, Iran, Iraq, or Syria.
UK residents pledging for non-book-related rewards like the enamel pins or card deck will have VAT applied during the pledge management process. International backers may also be responsible for VAT, taxes, or customs fees, depending on their country's regulations.
If your package arrives damaged or items are missing, please report it to [email protected] within 30 days of receipt. For lost or misdelivered packages, contact us within 60 days of the shipping date for follow-up or reshipment.
Printing is planned for Q4 2025. However, this date is subject to change based on editing, production and shipping timelines. We will keep you updated through regular communication.
Refunds are available up to 7 days after the end of the campaign by contacting us with your request. After this period, we cannot offer refunds on collected pledges. Refunds are subject to a 10% fee to cover Backerkit & Stripe Fees. Please note that Backerkit Support may take 2-3 working days to notify us of your message so there is a chance your refund request may be reject if it does not reach us within 7 days.
Yes, you can modify certain aspects of your pledge or add extras during the pledge management phase through BackerKit. Please be aware that changes to your pledge or adding extras may impact your final shipping costs.
While we strive to deliver high-quality items, the final product may vary in some aspects from what was shown during the campaign. This includes potential changes in design, size, or content.
You will receive an email with tracking information once your reward is shipped. It is your responsibility to track and manage the delivery of your package, this includes making sure you are around on the expect date of delivery and chasing missed deliveries.
As the backer, you are responsible for any import duties, taxes, or customs fees. Please ensure you are aware of your country’s import regulations before pledging.
BackerKit FAQ
BackerKit Crowdfunding is an all-or-nothing collaborative funding platform. Creators share their project ideas and set a funding goal with a deadline. Backers pledge money to help make the project possible.
If the project meets its goal by the deadline, pledges are charged and the creator moves forward. If it doesn’t, no one is charged.
Backers often receive special rewards for their support, such as:
- Exclusive products
- Bonus rewards for backing related projects
- Discount pricing
- Behind-the-scenes updates
- Creative input opportunities
Pledging in crowdfunding is a commitment to support the creation of a new product or project. Unlike a traditional purchase, you're not buying an item that already exists. Instead, your contribution helps bring a creative idea to life, and in return, you typically receive rewards (such as the product itself) as a thank you for your early support.
- Select a pledge level with the reward(s) you would like to receive
- Select any add-ons
- Confirm your pledge!
- You are charged only if the campaign meets its funding goal.
- Charges happen when the campaign ends, not when you pledge.
The creator will send you a survey to:
- Ask you for more information about your rewards (selecting options, etc)
- Collect shipping information
- Offer additional items you may want to add to your pledge
- Collect shipping fees (if applicable)
The survey will be sent to the email address we have on file with your pledge. Additional payments are charged when you complete the survey.
Only the project creator and the BackerKit Support Team can see your pledge and contact information. Other backers and the public cannot see your individual pledge amount or personal details.
You can change or adjust your pledge level and add-ons before the campaign ends. After the project concludes, cancellations or changes are at the creator's discretion and may depend on what stage the project is in.
Overtime Mode extends your campaign past its original end time to give backers a final chance to make their pledge. It will add an additional 10 minutes past the end time as long as pledges keep coming in. The campaign will end when there is a 10-minute period without any new pledges.