Frequently Asked Questions
Find answers to your questions
Project FAQ
Yes, up until a certain point in time! I can only offer refunds BEFORE surveys lockdown - after that the funds will be spent to place orders with my manufacturers. That said, if you are facing exceptional circumstances or there is anything wrong with your order, please reach out to me! I'll do all I can to help.
Mostly, though they are all subject to small adjustments as I undergo the proofing and sampling process with my pin and sticker manufacturers. If any changes do occur they will be communicated in Backer Updates under the Community tab, and all designs will be finalized and sampled prior to the Backer Surveys locking down so you can adjust your selections at any time.
Yes! Pay over time is enabled for any pledge over €150, allowing you to pay in installments rather than all at once when the campaign concludes. Backers using this option won't receive their post campaign Backer Survey until they've finished paying off their pledge.
BackerKit FAQ
BackerKit Crowdfunding is an all-or-nothing collaborative funding platform. Creators share their project ideas and set a funding goal with a deadline. Backers pledge money to help make the project possible.
If the project meets its goal by the deadline, pledges are charged and the creator moves forward. If it doesn’t, no one is charged.
Backers often receive special rewards for their support, such as:
- Exclusive products
- Bonus rewards for backing related projects
- Discount pricing
- Behind-the-scenes updates
- Creative input opportunities
Pledging in crowdfunding is a commitment to support the creation of a new product or project. Unlike a traditional purchase, you're not buying an item that already exists. Instead, your contribution helps bring a creative idea to life, and in return, you typically receive rewards (such as the product itself) as a thank you for your early support.
- Select a pledge level with the reward(s) you would like to receive
- Select any add-ons
- Confirm your pledge!
- You are charged only if the campaign meets its funding goal.
- Charges happen when the campaign ends, not when you pledge.
The creator will send you a survey to:
- Ask you for more information about your rewards (selecting options, etc)
- Collect shipping information
- Offer additional items you may want to add to your pledge
- Collect shipping fees (if applicable)
The survey will be sent to the email address we have on file with your pledge. Additional payments are charged when you complete the survey.
Only the project creator and the BackerKit Support Team can see your pledge and contact information. Other backers and the public cannot see your individual pledge amount or personal details.
You can change or adjust your pledge level and add-ons before the campaign ends. After the project concludes, cancellations or changes are at the creator's discretion and may depend on what stage the project is in.
Overtime Mode extends your campaign past its original end time to give backers a final chance to make their pledge. It will add an additional 10 minutes past the end time as long as pledges keep coming in. The campaign will end when there is a 10-minute period without any new pledges.