BackerKit FAQ
How does BackerKit crowdfunding work?
Crowdfunding is a collaborative way to bring ideas and projects to life. Project creators post their idea for a project, and backers pledge money to make the project possible. Backers get behind the scenes access and backer-only rewards, which can include exclusive products, special pricing, creative input, content, and more.
To become a backer, select a pledge level that features the reward(s) you would like to receive when the project is successfully completed and make your contribution.
All-or-nothing crowdfunding model: The creator sets a funding goal and a deadline to raise funds. If the project does not meet the goal by the deadline, backers credit cards are not charged and no money changes hands.
Crowdfunding projects can happen at various stages of the creative process. Make sure to check the estimated timeline of when rewards will be delivered. Project creators will keep you updated on the progress toward completion and delivery of your rewards.
Backing a crowdfunding campaign is not the same as purchasing an item from a store. When you back a campaign you are supporting the creation of something new. Rewards are almost always delivered, but are not guaranteed.
When will I be charged for my pledge?
Your payment method will not be charged right away. You will be charged for the amount of your pledge when the campaign ends and the project reaches its funding goal. You will not be charged if the campaign does not reach its funding goal.
What happens after the campaign is over?
The Creator will send out a survey that will ask you for more information about your pledge, your shipping information, additional items you may want to add to your pledge, and collect shipping fees if applicable.
The survey will be sent to the email address we have on file with your pledge.
Any additional payment will be charged when you complete your survey and confirm your order.
Project FAQ
How to contact us?
Answers to most of your questions should be found on the campaign page or in this FAQ page. If you read all of that and still have questions, please email us at [email protected]
What will the merchandise look like?
To be transparent, we haven't finished the design for any of our merchandise. Part of what you are funding is the payment of artists to design sweet merch that you will love. The focus of our efforts is on making the TV show as excellent as possible.
What is your refund policy?
Throughout the campaign, you can change your Pledge Level however you like. Once the campaign has ended, we will not be able to provide refunds.
How will I be charged for shipping for physical rewards?
We have not included the price of shipping on any of our Pledge Levels. Shipping rates change all the time, and we really can't predict what shipping costs will be when we package your items and send them out. Because of this, we will charge for shipping through the Pledge Manager after the campaign has successfully funded.
Do you ship internationally?
Unfortunately, due to the current political climate in the United States of America and how that is impacting things like tariffs and international shipping, we cannot at this time guarantee shipping outside the United States. If you live outside the US and would like to back at a level that has physical rewards, email us and we will see if we can figure something out with you. Like we stated on the campaign page, you will have to pay for shipping in the Pledge Manager after the campaign successfully funds.