Frequently Asked Questions
Find answers to your questions
Project FAQ
General rule is that sadly I will not be able to accept returns or refunds due to the nature of this being a crowd funding project. I will however be able to organise something in regarding to a return/refund if the item is faulty or damaged. These can only be claimed and issued within 8 weeks of the date of departure from me to you. I will also be able to organise a return/swap if something is my fault e.g: if I have sent the wrong size shirt. If the fault is of the customer, then the customer will have to pay for the returns postage and the new postage for the replacement. Please make sure that you use the size chart in the story before answering your surveys!!!
SHIPPING FEES ARE A CLOSE ESTIMATE. Shipping Costs: ALL rewards will have tracked postage to ensure safety & insurance. UK: £6 EU: £15 Rest Of World: £20 Shipping Times: UK: 2 working days EU: Around 1 working week Rest of World: Around 2 working weeks (Allow up to 1 month) IMPORTANT INFORMATION: For EU backers, you will have to pay for customs for your items to receive them. If you would rather pre-order on my etsy (you don't have to pay extra customs upon arrival when you buy through etsy!) - then please email me: [email protected] For US backers, you may have to pay more for increased handling prices depending on how many rewards you have chosen. The more rewards you choose, the higher the handling & shipping prices. **For ALL backers: shipping costs may increase depending on how many rewards & add-ons you have chosen. The standard selected tracking for the rewards are for the single shirt / desk mat + free print ONLY.
Shirts will be sent in lightweight parcel bags. Desk mats will be sent in cardboard tubes. Postcards (alone) will be sent in cardboard envelopes. If ordering a shirt AND a deskmat, the shirt will be rolled up inside the mat and placed in the tube.
Please see the size chart in the story of the project to choose your size. They are designed to be loose, so keep that in mind for your selection!
BackerKit FAQ
BackerKit Crowdfunding is an all-or-nothing collaborative funding platform. Creators share their project ideas and set a funding goal with a deadline. Backers pledge money to help make the project possible.
If the project meets its goal by the deadline, pledges are charged and the creator moves forward. If it doesn’t, no one is charged.
Backers often receive special rewards for their support, such as:
- Exclusive products
- Bonus rewards for backing related projects
- Discount pricing
- Behind-the-scenes updates
- Creative input opportunities
Pledging in crowdfunding is a commitment to support the creation of a new product or project. Unlike a traditional purchase, you're not buying an item that already exists. Instead, your contribution helps bring a creative idea to life, and in return, you typically receive rewards (such as the product itself) as a thank you for your early support.
- Select a pledge level with the reward(s) you would like to receive
- Select any add-ons
- Confirm your pledge!
- You are charged only if the campaign meets its funding goal.
- Charges happen when the campaign ends, not when you pledge.
The creator will send you a survey to:
- Ask you for more information about your rewards (selecting options, etc)
- Collect shipping information
- Offer additional items you may want to add to your pledge
- Collect shipping fees (if applicable)
The survey will be sent to the email address we have on file with your pledge. Additional payments are charged when you complete the survey.
Only the project creator and the BackerKit Support Team can see your pledge and contact information. Other backers and the public cannot see your individual pledge amount or personal details.
You can change or adjust your pledge level and add-ons before the campaign ends. After the project concludes, cancellations or changes are at the creator's discretion and may depend on what stage the project is in.
Overtime Mode extends your campaign past its original end time to give backers a final chance to make their pledge. It will add an additional 10 minutes past the end time as long as pledges keep coming in. The campaign will end when there is a 10-minute period without any new pledges.