Frequently Asked Questions
Find answers to your questions
Project FAQ
Please review the Size Chart section and the Sizing Guide, Review, & Recommendations section of the campaign for assistance figuring out your shoe size. Please actually measure both your feet so you know the centimeter measurements.
The size chart is structured by centimeter sizing strictly because much like with clothing, shoe size charts are not universal. There is no universal way to measure a "US Women's Size 8" for example. Measurements and ranges vary dramatically across shoe type and brand. By utilizing centimeters, we are hoping to provide an accurate explanation of the dimensions of the shoe so you can make an informed decision.
Due to the Made-to-Order nature the shoes in this campaign, successfully charged pledges are not eligible for refunds as all funds will go towards the production. Every shoe will be made to your specific size & color request. Please note as well, if you receive the campaign survey and do not answer it, your pledge will be considered as "abandoned" and cancelled without refund. Please be aware of these conditions.
Each shoe weighs around 16oz-20oz each and this can increase or decrease depending on the size of the shoe as more or less wood is used on a size basis.
The wooden platform is 6cm at its tallest.
Yes, it is solid. It is not hollow so you are standing on the full mass of the wooden block.
BackerKit FAQ
BackerKit Crowdfunding is an all-or-nothing collaborative funding platform. Creators share their project ideas and set a funding goal with a deadline. Backers pledge money to help make the project possible.
If the project meets its goal by the deadline, pledges are charged and the creator moves forward. If it doesn’t, no one is charged.
Backers often receive special rewards for their support, such as:
- Exclusive products
- Bonus rewards for backing related projects
- Discount pricing
- Behind-the-scenes updates
- Creative input opportunities
Pledging in crowdfunding is a commitment to support the creation of a new product or project. Unlike a traditional purchase, you're not buying an item that already exists. Instead, your contribution helps bring a creative idea to life, and in return, you typically receive rewards (such as the product itself) as a thank you for your early support.
- Select a pledge level with the reward(s) you would like to receive
- Select any add-ons
- Confirm your pledge!
- You are charged only if the campaign meets its funding goal.
- Charges happen when the campaign ends, not when you pledge.
The creator will send you a survey to:
- Ask you for more information about your rewards (selecting options, etc)
- Collect shipping information
- Offer additional items you may want to add to your pledge
- Collect shipping fees (if applicable)
The survey will be sent to the email address we have on file with your pledge. Additional payments are charged when you complete the survey.
Only the project creator and the BackerKit Support Team can see your pledge and contact information. Other backers and the public cannot see your individual pledge amount or personal details.
You can change or adjust your pledge level and add-ons before the campaign ends. After the project concludes, cancellations or changes are at the creator's discretion and may depend on what stage the project is in.
Overtime Mode extends your campaign past its original end time to give backers a final chance to make their pledge. It will add an additional 10 minutes past the end time as long as pledges keep coming in. The campaign will end when there is a 10-minute period without any new pledges.