Frequently Asked Questions
Find answers to your questions
Project FAQ
The book will be complete by the time the campaign ends. Once we have collected funds and given ample time for survey completion, we will send the book to print. From there it will be in the hands of the printer, but should be complete and ready to fullfill by early January 2023!
Yes! You will be able to change your address in BackerKit. If you need to change your address AFTER the pledge manager has been locked, just send an email to [email protected] to make any needed changes.
Charging shipping and taxes during the pledge manager phase allows backers to make any changes to their pledges that they want, like adding extra items or upgrading to a new level. This also helps us ensure that we get the best pricing for shipping for our backers. We did include a shipping chart based on current shipping fees to give you a general idea of what you may be charged when shipping and tax is collected, but keep in mind that the current state of global affairs means that shipping prices can and do change suddenly.
BackerKit FAQ
BackerKit Crowdfunding is an all-or-nothing collaborative funding platform. Creators share their project ideas and set a funding goal with a deadline. Backers pledge money to help make the project possible.
If the project meets its goal by the deadline, pledges are charged and the creator moves forward. If it doesn’t, no one is charged.
Backers often receive special rewards for their support, such as:
- Exclusive products
- Bonus rewards for backing related projects
- Discount pricing
- Behind-the-scenes updates
- Creative input opportunities
Pledging in crowdfunding is a commitment to support the creation of a new product or project. Unlike a traditional purchase, you're not buying an item that already exists. Instead, your contribution helps bring a creative idea to life, and in return, you typically receive rewards (such as the product itself) as a thank you for your early support.
- Select a pledge level with the reward(s) you would like to receive
- Select any add-ons
- Confirm your pledge!
- You are charged only if the campaign meets its funding goal.
- Charges happen when the campaign ends, not when you pledge.
The creator will send you a survey to:
- Ask you for more information about your rewards (selecting options, etc)
- Collect shipping information
- Offer additional items you may want to add to your pledge
- Collect shipping fees (if applicable)
The survey will be sent to the email address we have on file with your pledge. Additional payments are charged when you complete the survey.
Only the project creator and the BackerKit Support Team can see your pledge and contact information. Other backers and the public cannot see your individual pledge amount or personal details.
You can change or adjust your pledge level and add-ons before the campaign ends. After the project concludes, cancellations or changes are at the creator's discretion and may depend on what stage the project is in.
Overtime Mode extends your campaign past its original end time to give backers a final chance to make their pledge. It will add an additional 10 minutes past the end time as long as pledges keep coming in. The campaign will end when there is a 10-minute period without any new pledges.