BackerKit FAQ
How does BackerKit crowdfunding work?
Crowdfunding is a collaborative way to bring ideas and projects to life. Project creators post their idea for a project, and backers pledge money to make the project possible. Backers get behind the scenes access and backer-only rewards, which can include exclusive products, special pricing, creative input, content, and more.
To become a backer, select a pledge level that features the reward(s) you would like to receive when the project is successfully completed and make your contribution.
All-or-nothing crowdfunding model: The creator sets a funding goal and a deadline to raise funds. If the project does not meet the goal by the deadline, backers credit cards are not charged and no money changes hands.
Crowdfunding projects can happen at various stages of the creative process. Make sure to check the estimated timeline of when rewards will be delivered. Project creators will keep you updated on the progress toward completion and delivery of your rewards.
Backing a crowdfunding campaign is not the same as purchasing an item from a store. When you back a campaign you are supporting the creation of something new. Rewards are almost always delivered, but are not guaranteed.
When will I be charged for my pledge?
Your payment method will not be charged right away. You will be charged for the amount of your pledge when the campaign ends and the project reaches its funding goal. You will not be charged if the campaign does not reach its funding goal.
What happens after the campaign is over?
The Creator will send out a survey that will ask you for more information about your pledge, your shipping information, additional items you may want to add to your pledge, and collect shipping fees if applicable.
The survey will be sent to the email address we have on file with your pledge.
Any additional payment will be charged when you complete your survey and confirm your order.
Project FAQ
Can this be shipped internationally (outside of the USA)?
No, this project is limited to the United States only since due to ever-changing trade restrictions, we cannot guarantee we'll be able to ship to you when the time comes. However, we will update our online store and Etsy once we've received the products so please keep an eye out for that if you are not located within the United States! If you pledge with a foreign shipping address, unfortunately your pledge will need to be canceled (potentially with an additional 10% payment processing fee) so please avoid doing so.
What is your refund policy?
REFUND POLICY Orders (Pledges) can be cancelled at any point before your card is charged at the end of the campaign (April 30th)! After the campaign ends, we won't be able to accommodate any refund requests so please plan accordingly. Even if the campaign is fully funded, we anticipate needing to pay additional out-of-pocket costs for potential increases in duties and taxes so refund requests after April 30 will directly harm us. If you are not certain of your finances, please DO NOT pledge. DAMAGED GOODS If in the event you receive a damaged product, please do not hesitate to contact us at [email protected] with your BackerKit information and we will be able to assist you from there! PRODUCT RETURNS If you decide you do not want the pledged goods after you have received them, you may email us at [email protected] with your BackerKit information and we can help you initiate a return from there. Note that returned goods must have the original packaging intact and you will be responsible for the return shipping. Refunds will be processed after we have received and confirmed the quality of the returned merchandise.
What do I do if I need to change my address?
After the campaign ends, you will receive a survey where you will be able to fill out your shipping information! You can revisit and edit the survey at any point before the rewards are shipped out by logging into your BackerKit account. Note: Survey responses will be locked once we are ready to start shipping out the rewards. In the event you would like to change your shipping address after it has been locked, please email [email protected] with your BackerKit information!
What is the project's timeline?
Our hope is to be able to receive these plushies by October, however with any crowdfunded project, delays relating to manufacturing/product certifications/shipping/etc may arise. Given our previous experiences from past plushie Kickstarters and reorders, we're doing our best to make sure there are no unforeseen events. If there are any potential delays, they will be communicated via the Updates section of the project so please keep an eye on that!