Previously backed this creator's crowdfunding project
This user contributed to this community!
I understand the shipping was 6 months ago and I didn’t received anything. Who do I need to speak?
Previously backed this creator's crowdfunding project
This user contributed to this community!
Hi, Don't know who to talk to about not receiving items. Steph
Project Update: Local Pickup and UK shipping soon!
Hello dear backers!
This update includes important information for backers who selected local pickup in México so we will start this update with that info (in Spanish for their convenience). If you are not based in Mexico, please scroll down to the status to other regions.
[Spanish] Local Pickup - México
Para quienes seleccionar recoger localmente en alguna de las tiendas, informamos que este viernes 5 de abril inician las entregas en CDMX. Otros estados como Puebla (Staff Draco), Queretaro (Troya Juegos), Monterrey (Ami Comi), Guadalajara (Caravana y Juega + Juguetería), ya iniciaron entregas y puedes pasar a recoger tus. recompensas.
Para las entregas en CDMX tuvimos que esperar más hasta tener confirmación de llegada del producto a las tiendas. El horario de recolección es el siguiente:
- El Duende - 12:30 pm a 11 pm
- Orc Stories - 2 pm a 8 pm
- Raven Folks - 3 pm a 11 pm
Si no te es posible asistir el viernes por cuestiones laborales o distintas, es posible asistir el fin de semana también. En caso de que no sea posible, por favor envía un correo a Draco Studios [email protected] con el sujeto "BK Local pickup CDMX" para confirma la fecha en la que irías y avisar a la tienda. Algunas tiendas nos han pedido agilizar y pedirles a ustedes que pasen lo más pronto posible para evitar que se quede el producto de manera indefinida por periodos largos (más allá de Abril) y que resulte en malentendidos.
Por favor verifica que en tu encuesta incluiste "Local Pickup" en el campo de país en vez de "México" de lo contrario, tus recompensas seguramente seguirán en bodega y deberás escribirnos para coordinar envío particular.
Puedes unirte aquí al grupo de Whatsapp para actualizaciones de local pickup en CDMX
¡Nos vemos el viernes!
International fulfillment status
Fulfillment status per region.
🇺🇸 US 🇨🇦 CA – Fulfilled by Gamerati: ✅🎊Shipped! ⏳With very few orders from backers who also backed Dodos Riding Dinos pending to ship (waiting for inventory shift). ETA of those orders is 3 weeks.
🇨🇱 CL – Fulfilled by Circoctel: ✅🎊Shipped!
🇬🇧 UK – Fulfilled by BoardGameGuru: 📦Almost ready to ship, cargo arrived, shipping labels created. ETA: 3 weeks.
🇪🇺 Rest of Europe, Rest of Latin America, Africa – Fulfilled by Happyshops: ✅🎊Shipped! ⏳With very few orders from backers who also backed Dodos Riding Dinos pending to ship (waiting for inventory shift).
🇦🇺Australia and New Zealand – Fulfilled by VR Distribution: ✅🎊Shipped!.
🇨🇳China and Asia – Fulfilled by VFI Asia: ✅🎊Shipped!
If you haven’t received your rewards in a region that has already started shipping, do not worry, it is possible that it is still in transit.
Need help?
Missing/Damaged items: If you have received your games but there’s a missing or damaged component or item, please send us an email to [email protected] with the subject “BK fulfillment issue”
If you have questions about the games the best way to address these is by starting a thread in the forums of BoardGameGeek for the respective game entry. This way, others can benefit from the answer or you might already find your question being answered in an existing thread.
Unanswered surveys
You can retrieve your survey here: https://cosmic-cow-collectors.backerkit.com/
Make sure you finalize your survey to the very end until you get confirmation of being complete.
This project will be marked as ‘closed’ eventually, we will provide a heads-up and final reminder, if your survey has not been answered by then, your pledge will be considered as a contribution to the project. We are forced to take this approach because we are not able to retrieve tracking info from the shipping companies after 6 months of rewards being sent. Please help us to avoid this by replying to your survey, we want you to get your rewards for the support you have given us!
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This user is a top contributor to this community!
Hoy recogí mis juegos en la locación de Puebla y están increíbles!! Muchas gracias 🤩
Previously backed this creator's crowdfunding project
This user contributed to this community!
Received my pledge in Taiwan. Stuff looks in order so far. Thank you!