Holiday Santa Cluck brings Dodos Riding Dinos (and more!)

Holiday Santa Cluck brings Dodos Riding Dinos (and more!)

by Detestable Games

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user avatar image for GameFiesta!
GameFiesta!
6 months ago
Shipping hold up identified
Hello and happy new year!

We finally have news about what has been holding up shipping for the rewards of this campaign:

The promo cards offered as part of pledges/add-ons for Dodo Dash, Kiwi Chow Down, and War for Chicken Island were not accounted for in the US warehouse.

15hrs ago they were located, counted, and prepared. This means that US orders will finally be shipping in the coming days.

Stock transfers of these promo cards to hubs in CA, UK, AU, and the EU are also being sent so those orders can ship in a couple of weeks.

You should receive tracking number from the different hubs, and now that we have clarity on what's been happening, we will also post a brief update once the non-US hubs receive the promo cards.

Additional context: 

These promo cards were released at Gen Con 2025. The excess amount was returned to our logistics partner in the US, but since they were not returned in factory-sealed cartons, they were hard to locate and required manual intervention. 
  • Nov 3rd, before starting the Holiday market, I met with our logistics partner to give a heads-up about the Holiday Market that these promo cards would be needed. 
  • Dec 5th we met again with our partner to provide an updated of the fulfillment plan and amount of orders.
  • Dec 10th, we shared the US shipping orders and mentioned the relevance of promo cards again. 
  • Dec 13th, I followed up via email to ask if the shipping orders have been uploaded.
  • Dec 17th, due to peak shipping season, we saw the orders uploaded in their system. 
  • Sometime after the 24th and before the 31st I noticed something was wrong with orders not getting tracking numbers assigned.
  • Jan 5th, we were able to finally meet again, after the long holiday break to inquire about status.
  • Jan 12th,  I met again to follow up when I heard they were being tallied and prepared for shipping. 

We are at fault for the way these promo cards returned from Gen Con. We are responsible for our projects and I am not passing any blame to our logistics partner—they have been fantastic since we started our partnership.

Before 2026, we genuinely thought everything was in "Ready to Ship" status, but had we known that the promo cards would be a complication, we would not have included them in this campaign. Yesterday we were even considering refunding those to ship everything else.

The end-of-year rush, coupled with an increased workload at the start of the year, personal chaos at home , plus not knowing for sure what was the issue with shipping, combined to cause a lack of update (although work on backer lists, shipping orders, and meetings with our partner did not stop). This is no excuse, and you deserve way better.

I completely understand we have let you down, but I still hope you find fun and joy in our games and the extra gifts we are including. At the very least, to find a lot of added value for your rewards that you will receive and acquired for a very special discount during this event.

Thank you for your patience and understanding. 
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Art V
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user avatar image for Pablo Pereira
Pablo Pereira
about 2 months ago
May 17, still no news

I haven't received anything. Not a single update, still waiting for my war for chicken island. Any help?

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user avatar image for Carmela Pisaniello
Carmela Pisaniello
about 2 months ago
Wrong game/accessory

You shipped me a neuro riders game, not the tree plushie, how I contact you?

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user avatar image for Ernesto Méndez Rosales
Ernesto Méndez Rosales
4 months ago
¿Alguna noticia sobre los envíos?

Pagué desde Diciembre y no he recibido nada de información al respecto, pedí el envío a los Estados Unidos y sigo sin ninguna noticia... ¿cuándo recibiré mis productos? Si aún no lo envían... ¿estoy a tiempo de solicitar el envío a México?

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user avatar image for Damon Carron
Damon Carron
5 months ago
Any Word at ALL??!!

You identified the issue but have not done much in almost a month... seriously

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user avatar image for Daniel Garcia
Daniel Garcia
5 months ago
Recibí mis juegos en otro idioma

Hola, solicite 2 copias de Dodos riding dinos en Español, y vienen ambas en inglés. No las he abierto, pero tanto en la guía cono la caja del juego vienen en inglés.

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Community Leaders

Become an active participant Learn more

Art V
160
4
Pablo Pereira
105
5
Luca OSSO Rocca
80
6
Alexandre Mallet
55
7
Daniel Garcia
55
8
Carmela Pisaniello
50
9
Marilyn Yasko
50
10
Eduardo Brito
50

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