Surveys are being sent today, but may take some time for all of them to be sent. Please check your email throughout the day for a survey email from BackerKit.

This campaign will have two lockdown/charge dates. The first lockdown date is May 9th, and the second lockdown date is May 17th. There is no difference between the lockdown dates, an early lockdown just allows us to get funds quicker and order pins sooner. If you aren't sure about your design choices, don't complete your survey before the 9th, you can always wait to complete and submit it on or before the 17th.

Once surveys are locked down your card will be charged for shipping fees and any add-ons. If for any reason you cannot finish your survey and make your payment by the 18th, no worries. We understand that sometimes life gets in the way, or you might be waiting for a payday, or you need more time to decide. The deadline to guarantee you receive your design choices is May 30th. If you aren't ready by the 30th, simply don't complete the last step of the survey. The last step of the survey is the confirmation page where you can review all your details and enter in your card details for shipping costs, if you're not ready to submit, just exit the page and you can go back to it later.

After May 30th you will still be able to complete and submit your survey, but we may not be able to guarantee that you receive all your design choices. If we run out of one of your chosen designs while packing orders, we will reach out to you to choose a new design. It's very rare that this happens as we usually order more than extra of each pin. It's better to get your survey done sooner, and before the 30th.

If your original pledge charge failed, or you cancelled it thinking it was fraud, you will still receive a survey. The survey will allow you to make up this failed charge, so you can still receive your rewards.

The purpose of the add-on section is to add extra items you may want shipped with your pledge. Add-ons are entirely optional, if you do not want extra items, please skip this step. Please note that any items added from this add-on section will ship with your pledge level, and not before.

You'll notice that as backers you receive a discounted price on most pin add-ons. 

Each backer receives one free 2x6 standard bookmark. That bookmark is called the Read More Books Foil Bookmark, and it will automatically be added to your order. You will see a listing for this bookmark in the add-ons section. That listing is only if you want to order extras of this bookmark. 

You will see a few pin designs, stickers, and other items set as stretch goal add-ons. This just means that there is a minimum number of orders we need to meet to manufacturer that item. Some of the stretch goal add-ons were designs that didn't fit with the campaign, or they were too specific, or I just thought of the design after the campaign ended. If we reach the stretch goal quantity you will be charged for that item and it will be included in your order. If we do not reach a stretch goal for a specific item, we first determine whether we can manufacture it anyway, and if we cannot the item is removed from your order and you are not charged for it. 

You will be able to change your shipping address up until the lockdown. After the lock down date, if you need to update your shipping address, please email [email protected], and we can manually update your shipping address. Please let us know as soon as possible that you need to update your address so we can amend the address before your package is sent. If you fail to notify us of an address change, and your package is returned to us, we will ship it again, however, you will have to pay another shipping charge. 

We will post an update for last call address changes before we start shipping packages.

There is a pre-order store for this campaign. The purpose of the pre-order store is to allow anyone who did not pledge to the campaign a chance to order these pins. You can access the pre-order store with this link.

Please note that the pre-order store is separate from your survey. All items in the pre-order store are in the add-ons section of your survey. On occasion backers have confused the pre-order store with their survey and placed a second order by accident. 

If you have any questions regarding your survey or any of the above information, please email us at [email protected]

Cheers,
Liz