Hi friends,

Over the weekend a number of people who placed POD orders had their orders partially or fully canceled by DriveThruRPG. This stems from an issue with the files for the PODs that was not caught by their printer during our proofing process. It only popped up once multiple orders started flowing through the print queue.

We are currently working with DriveThru and their printer to fix the files. We're also hoping to improve their proofing processes in order to avoid this situation in the future.

Until we get this fix, please do not use the POD coupons we issued. DriveThruRPG will cancel them and then it just becomes more of a customer service tangle.

We're hoping to get this resolved quickly but keep in mind that the standard process is to upload new test files and then actually print a set of proofing copies. The turnaround for that is generally a few weeks.

We're very sorry for this inconvenience. We ordered two sets of proofs and had no issue, but these problems nonetheless should have been caught earlier.

If you are one of the people affected by these cancellations: please be assured that we have your order info from DriveThruRPG. We will make sure you are refunded for the full amount of your cancelled order plus shipping. Keep in mind we have to sort out the details on that on a case-by-case basis with DriveThruRPG so it may take a  week or two to issue those refunds.

Thanks for your patience. We'll post another update when the PODs are ready to go again.

In the meantime, if you have a question about this (or any other issue with your rewards) you can email us at [email protected]