BackerKit FAQ
How does BackerKit crowdfunding work?
Crowdfunding is a collaborative way to bring ideas and projects to life. Project creators post their idea for a project, and backers pledge money to make the project possible. Backers get behind the scenes access and backer-only rewards, which can include exclusive products, special pricing, creative input, content, and more.
To become a backer, select a pledge level that features the reward(s) you would like to receive when the project is successfully completed and make your contribution.
All-or-nothing crowdfunding model: The creator sets a funding goal and a deadline to raise funds. If the project does not meet the goal by the deadline, backers credit cards are not charged and no money changes hands.
Crowdfunding projects can happen at various stages of the creative process. Make sure to check the estimated timeline of when rewards will be delivered. Project creators will keep you updated on the progress toward completion and delivery of your rewards.
Backing a crowdfunding campaign is not the same as purchasing an item from a store. When you back a campaign you are supporting the creation of something new. Rewards are almost always delivered, but are not guaranteed.
When will I be charged for my pledge?
Your payment method will not be charged right away. You will be charged for the amount of your pledge when the campaign ends and the project reaches its funding goal. You will not be charged if the campaign does not reach its funding goal.
What happens after the campaign is over?
The Creator will send out a survey that will ask you for more information about your pledge, your shipping information, additional items you may want to add to your pledge, and collect shipping fees if applicable.
The survey will be sent to the email address we have on file with your pledge.
Any additional payment will be charged when you complete your survey and confirm your order.
Project FAQ
I'm in the United Kingdom or Mexico. Why aren't you shipping here?
Due to changes in how VAT is handled, the only thing we can now ship to the United Kingdom are our books, as they are not taxable. Due to new RFC requirements in Mexico as of January 1, 2025, we are unable to ship there as well.
I live outside of the US. Will I have to pay VAT and/or customs fees?
You are responsible for all customs and duty fees. This is because these fees are set by your country, and we have no control over if they are charged or how much those fees are. We will not falsify customs forms, as we very much enjoy not breaking the law.
Will I get a tracking number?
Yes, a tracking number is generated when Meg packages your order. There might be a delay of a day or so before it gets dropped off at the post office. There is also sometimes a tracking delay if the item doesn't get scanned before it starts moving through the system.
What mail service do you use for shipping?
We utilize USPS for all of our shipping.
When will my package arrive?
Items shipped within the US can take between 3-5 days to arrive after it's been shipped. International orders can take between 2-7 weeks to arrive, depending on how fast your customs processes packages. Please note that once a package has left our office that we know as much about it as you do. If you package has not arrived after seven weeks, we will replace it.