Hope you've been well since our last update - apologies as in between organising the below updates we neglected to send through the photos of the Silver Fox and Purple Kobold Plushies! They're attached below and should you wish to change your pledge or complete it, just send us an email via [email protected] and we'd be happy to help!
Production Production continues, whilst we also await documentation back for these most recent plushies in order to be able to provide worldwide product safety standards for your peace of mind (UKCA-EN71 , CE-EN71, CPC+ASTM F963+CPSIA , AS/NZS 8124). We've also over-ordered all variants noting some generous store orders and in order to provide redundancy should any issues occur with shipping and fulfilment, for which we can then provide free replacements. Where this may delay production timelines, we'll keep you updated ASAP!
Payment Issues Regarding a couple of Backers that had payment issues with Backerkit / Pledge Manager - please send us an email via [email protected] and we can look at providing a separate invoice or similar to make sure you receive your kit! We appreciate the support and will ensure you get your items no matter what.
EU Flat Customs Duty Introduction For our EU Backers, you may have also seen in the news that a 'Temporary €3 Flat Customs Duty' is being placed on Low‑Value Imports from early July onwards - we are currently investigating how we can potentially pre-pay this duty on our end; and worst case can look at offering reimbursement for those affected by it otherwise.
Plushie Upgrade! In more positive news, we've also worked with our manufacture to add 'toggles' to the dice bags! The below picture and sizing is indicative but is hopefully a handy alternative instead of tying a knot in the strings each time.
As always, with any questions or issues reach out via [email protected] for the fastest response, and in the meantime, we hope you have a great weekend!
