Frequently Asked Questions
Find answers to your questions
Project FAQ
We are located in the state of Maryland, in the United States. All items will be shipping from Maryland, US. We are not working with a fulfilment company; we two artists warehouse and ship our own products.
We expect shipping to occur in spring of 2026. If this campaign reaches higher goals ($40k and above), then shipping and production times will be pushed back until the end of 2026.
WE CANNOT SHIP TO THE EU. Due to toy safety regulations in the EU, an official importer is needed to bring plush into the country. We tried to work with a company with Loaf Tarot. We wanted desperately for it to work out. What resulted was a lot of unhappy customers (including myself) and a warehouse situation that just did not pan out. The backend setup took months to do and then customers still did not receive their items. Inventory went missing. VAT that was supposed to be paid wasn't. It made us very sad. We don't have a good way to import plush or other items correctly into Europe. Orders to the EU will not be accepted. We cannot refund orders placed to the EU once the campaign has finished. PLEASE BE AWARE. We're touched that so many people in Europe have wanted to pay the high shipping price for our products. It means a lot! If you are truly truly wishing to purchase and are from the EU, I recommend seeking out a 3rd party shopping service to purchase for you. We are sorry that this is the best advice we can offer currently. Thank you for understanding.
He is 14 inches around at the neck, 13 inches at the body, and 9 inches at the tail.
BackerKit FAQ
BackerKit Crowdfunding is an all-or-nothing collaborative funding platform. Creators share their project ideas and set a funding goal with a deadline. Backers pledge money to help make the project possible.
If the project meets its goal by the deadline, pledges are charged and the creator moves forward. If it doesn’t, no one is charged.
Backers often receive special rewards for their support, such as:
- Exclusive products
- Bonus rewards for backing related projects
- Discount pricing
- Behind-the-scenes updates
- Creative input opportunities
Pledging in crowdfunding is a commitment to support the creation of a new product or project. Unlike a traditional purchase, you're not buying an item that already exists. Instead, your contribution helps bring a creative idea to life, and in return, you typically receive rewards (such as the product itself) as a thank you for your early support.
- Select a pledge level with the reward(s) you would like to receive
- Select any add-ons
- Confirm your pledge!
- You are charged only if the campaign meets its funding goal.
- Charges happen when the campaign ends, not when you pledge.
The creator will send you a survey to:
- Ask you for more information about your rewards (selecting options, etc)
- Collect shipping information
- Offer additional items you may want to add to your pledge
- Collect shipping fees (if applicable)
The survey will be sent to the email address we have on file with your pledge. Additional payments are charged when you complete the survey.
Only the project creator and the BackerKit Support Team can see your pledge and contact information. Other backers and the public cannot see your individual pledge amount or personal details.
You can change or adjust your pledge level and add-ons before the campaign ends. After the project concludes, cancellations or changes are at the creator's discretion and may depend on what stage the project is in.
Overtime Mode extends your campaign past its original end time to give backers a final chance to make their pledge. It will add an additional 10 minutes past the end time as long as pledges keep coming in. The campaign will end when there is a 10-minute period without any new pledges.