BackerKit FAQ
How does BackerKit crowdfunding work?
Crowdfunding is a collaborative way to bring ideas and projects to life. Project creators post their idea for a project, and backers pledge money to make the project possible. Backers get behind the scenes access and backer-only rewards, which can include exclusive products, special pricing, creative input, content, and more.
To become a backer, select a pledge level that features the reward(s) you would like to receive when the project is successfully completed and make your contribution.
All-or-nothing crowdfunding model: The creator sets a funding goal and a deadline to raise funds. If the project does not meet the goal by the deadline, backers credit cards are not charged and no money changes hands.
Crowdfunding projects can happen at various stages of the creative process. Make sure to check the estimated timeline of when rewards will be delivered. Project creators will keep you updated on the progress toward completion and delivery of your rewards.
Backing a crowdfunding campaign is not the same as purchasing an item from a store. When you back a campaign you are supporting the creation of something new. Rewards are almost always delivered, but are not guaranteed.
When will I be charged for my pledge?
Your payment method will not be charged right away. You will be charged for the amount of your pledge when the campaign ends and the project reaches its funding goal. You will not be charged if the campaign does not reach its funding goal.
What happens after the campaign is over?
The Creator will send out a survey that will ask you for more information about your pledge, your shipping information, additional items you may want to add to your pledge, and collect shipping fees if applicable.
The survey will be sent to the email address we have on file with your pledge.
Any additional payment will be charged when you complete your survey and confirm your order.
Project FAQ
Return Policy
We accept returns within 30 days for all items in new condition (excluding clothing or custom items), less shipping costs. We cannot accept opened mystery products' for return. Please contact [email protected] to help arrange for your return.
What do I do if my dice arrive damaged?
In the case your product is damaged in transit, you can opt to exchange the product for an identical one at no cost within the 30 days of your products arrival.
Are the Dessert Dice Safe to Eat?
Pastry Pet Dessert Dice are intended for rolling enjoyment, not consumption. Please do not eat the dice.
How will the new round of tariffs announced on April 2nd affect the campaign?
We do not expect the new round of tariffs to affect the delivery of our campaign. We had been monitoring the situation before we started the campaign and had accounted for an increase in tariffs. We do not expect to have to adjust pricing for the campaign.