Frequently Asked Questions
Find answers to your questions
Project FAQ
If you support my project on BackerKit, you’ll get an inside look at my creative process and follow along the manufacturing process. When the campaign ends successfully, your card will be charged with the pledged amount. 2-3 weeks after the campain, I will send out a link to the pledgemanager, where you can choose your designs, add additional add-ons and pay for shipping. After the pledge manager closes I can order all of the products we unlocked: I use your pledgemanager results to estimate how much of each product I need, to keep waste and cost down. I will inform you in regular updates throughout this process. Your rewards ship in December or January and, depending on your location and holiday-related shipping delays, will arrive a few days or weeks later. You can find shipping estimates below.
Because of the UK VAT regulations, I cannot accept your pledge or your order in the preorder store. For this I apologise, I know it’s annoying. Once the project has successfully funded and the preorder store opens, I will open UK-only preorders on my Etsy store. Etsy will then deal with the VAT regulations, meaning both of us can relax and you should have no customs or VAT issues when you take delivery of your preorder items.
If the project is still live, so the funding period has not ended (it ends on September 26th), you can simply cancel your pledge at no cost to you. However, keep in mind that this means you lose any Early Bird benefits you may have. If the campaign has succesfully funded and is no longer active, you can no longer cancel your pledge. Unfortunately, I cannot provide you with a refund, as your pledge is used to make this project a reality.
I ship all rewards using DHL/Deutsche Post. All rewards are shipped in sturdy cardboard boxes or cardboard envelopes. All shipments also have a tracking number, so you can stay informed of where your package is. Turnaround time varies, you can find an estimate below. If your pledge is shipped in December, holiday delays might also affect your shipment. Please allow a few extra days before you contact me about your shipment - unfortunately I only get same information as you do.
If you pledge from within the EU, you should not need to pay any taxes upon delivery as a private customer. If you pledged from outside of the EU, customs fees and taxes might apply when or before you take delivery. I will add an invoice to your parcel, which should help you with any inquiries. If you are a UK customer, please check above for more information!
Not through this campaign. But please do message me, and we will figure something out when the campaign is successfully funded.
BackerKit FAQ
BackerKit Crowdfunding is an all-or-nothing collaborative funding platform. Creators share their project ideas and set a funding goal with a deadline. Backers pledge money to help make the project possible.
If the project meets its goal by the deadline, pledges are charged and the creator moves forward. If it doesn’t, no one is charged.
Backers often receive special rewards for their support, such as:
- Exclusive products
- Bonus rewards for backing related projects
- Discount pricing
- Behind-the-scenes updates
- Creative input opportunities
Pledging in crowdfunding is a commitment to support the creation of a new product or project. Unlike a traditional purchase, you're not buying an item that already exists. Instead, your contribution helps bring a creative idea to life, and in return, you typically receive rewards (such as the product itself) as a thank you for your early support.
- Select a pledge level with the reward(s) you would like to receive
- Select any add-ons
- Confirm your pledge!
- You are charged only if the campaign meets its funding goal.
- Charges happen when the campaign ends, not when you pledge.
The creator will send you a survey to:
- Ask you for more information about your rewards (selecting options, etc)
- Collect shipping information
- Offer additional items you may want to add to your pledge
- Collect shipping fees (if applicable)
The survey will be sent to the email address we have on file with your pledge. Additional payments are charged when you complete the survey.
Only the project creator and the BackerKit Support Team can see your pledge and contact information. Other backers and the public cannot see your individual pledge amount or personal details.
You can change or adjust your pledge level and add-ons before the campaign ends. After the project concludes, cancellations or changes are at the creator's discretion and may depend on what stage the project is in.
Overtime Mode extends your campaign past its original end time to give backers a final chance to make their pledge. It will add an additional 10 minutes past the end time as long as pledges keep coming in. The campaign will end when there is a 10-minute period without any new pledges.