Frequently Asked Questions
Find answers to your questions
Project FAQ
By backing 3 or more projects in Pin Quest, you're eligible for freebie pins!!
Each creator in Pin Quest will have their own free pin. As long as you back 3 or more campaigns you'll be eligible for free pins. Example: Back 3 campaigns, get 3 free pins. Back 6 campaigns, get 6 free pins.
Yes. You will pay once for your pledge and then the shipping will be a secondary charge later.
No. Those are exclusively for those who pledged to the early bird tiers They will not be add ons for later.
I will be accepting refund requests up to 30 days after the end of the campaign. After 30 days I will not be accepting refunds. Once orders are locked in, there will be no refunds or exchanges given. Should your order be damaged in transit to you, please take photos and contact me at [email protected] to see what can be done.
The backerkit section that alerts that there are new comments/discussions is incredibly bad. In my campaign last year I got no notifications for comments until after I had shipped most rewards out. And even then it was like 2 emails. I had NO idea there were discussions to be checked until a month after I'd shipped everything out. I have learned and will do my best to check everything manually each day. If I somehow have still missed your comment, please reach out to me at [email protected] or feel free to DM me on Bluesky.
The unpredictable tariffs that are placed on China have been a huge upset in the creator community. With these comes an unpredictable schedule in fulfillment. If the tariffs don't go down, it will lead to long delays in my campaign, alongside a lot of other creators. Ways you can help. Be patient. We don't like this any more than you do. We're very angry and upset about the whole ordeal. Tip a little extra if you can afford it. Most of us don't want to raise pin prices to 30-50$ a pin to cover costs out of our control! We could use all the help we can get though! Every little extra bit goes to helping the timeline stay on track and for getting costs covered!
BackerKit FAQ
BackerKit Crowdfunding is an all-or-nothing collaborative funding platform. Creators share their project ideas and set a funding goal with a deadline. Backers pledge money to help make the project possible.
If the project meets its goal by the deadline, pledges are charged and the creator moves forward. If it doesn’t, no one is charged.
Backers often receive special rewards for their support, such as:
- Exclusive products
- Bonus rewards for backing related projects
- Discount pricing
- Behind-the-scenes updates
- Creative input opportunities
Pledging in crowdfunding is a commitment to support the creation of a new product or project. Unlike a traditional purchase, you're not buying an item that already exists. Instead, your contribution helps bring a creative idea to life, and in return, you typically receive rewards (such as the product itself) as a thank you for your early support.
- Select a pledge level with the reward(s) you would like to receive
- Select any add-ons
- Confirm your pledge!
- You are charged only if the campaign meets its funding goal.
- Charges happen when the campaign ends, not when you pledge.
The creator will send you a survey to:
- Ask you for more information about your rewards (selecting options, etc)
- Collect shipping information
- Offer additional items you may want to add to your pledge
- Collect shipping fees (if applicable)
The survey will be sent to the email address we have on file with your pledge. Additional payments are charged when you complete the survey.
Only the project creator and the BackerKit Support Team can see your pledge and contact information. Other backers and the public cannot see your individual pledge amount or personal details.
You can change or adjust your pledge level and add-ons before the campaign ends. After the project concludes, cancellations or changes are at the creator's discretion and may depend on what stage the project is in.
Overtime Mode extends your campaign past its original end time to give backers a final chance to make their pledge. It will add an additional 10 minutes past the end time as long as pledges keep coming in. The campaign will end when there is a 10-minute period without any new pledges.