BackerKit FAQ
How does BackerKit crowdfunding work?
Crowdfunding is a collaborative way to bring ideas and projects to life. Project creators post their idea for a project, and backers pledge money to make the project possible. Backers get behind the scenes access and backer-only rewards, which can include exclusive products, special pricing, creative input, content, and more.
To become a backer, select a pledge level that features the reward(s) you would like to receive when the project is successfully completed and make your contribution.
All-or-nothing crowdfunding model: The creator sets a funding goal and a deadline to raise funds. If the project does not meet the goal by the deadline, backers credit cards are not charged and no money changes hands.
Crowdfunding projects can happen at various stages of the creative process. Make sure to check the estimated timeline of when rewards will be delivered. Project creators will keep you updated on the progress toward completion and delivery of your rewards.
Backing a crowdfunding campaign is not the same as purchasing an item from a store. When you back a campaign you are supporting the creation of something new. Rewards are almost always delivered, but are not guaranteed.
When will I be charged for my pledge?
Your payment method will not be charged right away. You will be charged for the amount of your pledge when the campaign ends and the project reaches its funding goal. You will not be charged if the campaign does not reach its funding goal.
What happens after the campaign is over?
The Creator will send out a survey that will ask you for more information about your pledge, your shipping information, additional items you may want to add to your pledge, and collect shipping fees if applicable.
The survey will be sent to the email address we have on file with your pledge.
Any additional payment will be charged when you complete your survey and confirm your order.
Project FAQ
How do I qualify for the Pin Quest cross collab freebie pins?
By backing 3 or more projects in Pin Quest, you're eligible for freebie pins!!
How many free pins are there in Pin Quest?
Each creator in Pin Quest will have their own free pin. As long as you back 3 or more campaigns you'll be eligible for free pins. Example: Back 3 campaigns, get 3 free pins. Back 6 campaigns, get 6 free pins.
Is shipping charged seperately?
Yes. You will pay once for your pledge and then the shipping will be a secondary charge later.
Can I add on the stickers from the early bird pledges?
No. Those are exclusively for those who pledged to the early bird tiers They will not be add ons for later.
Can I get a refund?
I will be accepting refund requests up to 30 days after the end of the campaign. After 30 days I will not be accepting refunds. Once orders are locked in, there will be no refunds or exchanges given. Should your order be damaged in transit to you, please take photos and contact me at [email protected] to see what can be done.
You didn't answer my comment/discussion
The backerkit section that alerts that there are new comments/discussions is incredibly bad. In my campaign last year I got no notifications for comments until after I had shipped most rewards out. And even then it was like 2 emails. I had NO idea there were discussions to be checked until a month after I'd shipped everything out. I have learned and will do my best to check everything manually each day. If I somehow have still missed your comment, please reach out to me at [email protected] or feel free to DM me on Bluesky.
Tariff talk
The unpredictable tariffs that are placed on China have been a huge upset in the creator community. With these comes an unpredictable schedule in fulfillment. If the tariffs don't go down, it will lead to long delays in my campaign, alongside a lot of other creators. Ways you can help. Be patient. We don't like this any more than you do. We're very angry and upset about the whole ordeal. Tip a little extra if you can afford it. Most of us don't want to raise pin prices to 30-50$ a pin to cover costs out of our control! We could use all the help we can get though! Every little extra bit goes to helping the timeline stay on track and for getting costs covered!