Frequently Asked Questions
Find answers to your questions
Project FAQ
The great thing about BackerKit is that you will not be charged unless we are successful in reaching our initial funding goal, and only after the campaign has ended. This allows for ample time fo you to alter/change your pledge your cancel it before the campaign ends.
While we hope to unlock all stretch goals we realize that this is something that can happen! If the particular item you are pledging for is not unlocked by the time our campaign is coming to an end you can cancel your pledge altogether and not be charged. We recommend you check out the project periodically to ensure the items you're looking for are unlocked! We also send updates to let everyone know when items are unlocked/funding goals are achieved.
We definitely hope to offer all items after the campaign ends on our website, or in person at various conventions! Retail is often limited, and pricing may be different but we will inform all those who are interested of when items are listed on our website after backers orders have been fulfilled.
1. Refund and Cancellation Policy During Campaign We understand that backers may need to make changes or reconsider their support during the campaign. Therefore, we offer the following options: Changing Pledge Levels: Backers can freely change their pledge levels at any time before the campaign ends. Simply log into your BackerKit account, navigate to your pledge, and select the desired pledge level. Cancellation Requests: Backers may cancel their pledge at any point during the campaign. To cancel, go to your pledge details in BackerKit and follow the cancellation process. Please note: All changes or cancellations must be completed before the campaign concludes. Once the campaign ends, your pledge will be locked, and further changes will not be possible. 2. No Refunds After Campaign Ends Once the campaign officially ends, we will begin the process of production and fulfillment based on the funds collected and pledges made. Therefore: No Refunds: We are unable to issue refunds after the campaign ends. This policy is in place to ensure that the project can move forward smoothly with the planned budget and production schedule. No Cancellations: Cancellation requests cannot be accommodated after the campaign closes. Backers' contributions are crucial for the development and delivery of the project, and funds are allocated accordingly once the campaign is finalized. 3. Important Notes We recommend reviewing your pledge details carefully before the campaign ends to ensure accuracy. If you encounter any issues with your pledge or need assistance before the campaign concludes, please contact our support team at [insert support email/contact information] for help. We appreciate your understanding and support in making this project a reality. Your contributions help bring our vision to life, and we are committed to delivering a product that meets your expectations. Thank you for backing our project!
BackerKit FAQ
BackerKit Crowdfunding is an all-or-nothing collaborative funding platform. Creators share their project ideas and set a funding goal with a deadline. Backers pledge money to help make the project possible.
If the project meets its goal by the deadline, pledges are charged and the creator moves forward. If it doesn’t, no one is charged.
Backers often receive special rewards for their support, such as:
- Exclusive products
- Bonus rewards for backing related projects
- Discount pricing
- Behind-the-scenes updates
- Creative input opportunities
Pledging in crowdfunding is a commitment to support the creation of a new product or project. Unlike a traditional purchase, you're not buying an item that already exists. Instead, your contribution helps bring a creative idea to life, and in return, you typically receive rewards (such as the product itself) as a thank you for your early support.
- Select a pledge level with the reward(s) you would like to receive
- Select any add-ons
- Confirm your pledge!
- You are charged only if the campaign meets its funding goal.
- Charges happen when the campaign ends, not when you pledge.
The creator will send you a survey to:
- Ask you for more information about your rewards (selecting options, etc)
- Collect shipping information
- Offer additional items you may want to add to your pledge
- Collect shipping fees (if applicable)
The survey will be sent to the email address we have on file with your pledge. Additional payments are charged when you complete the survey.
Only the project creator and the BackerKit Support Team can see your pledge and contact information. Other backers and the public cannot see your individual pledge amount or personal details.
You can change or adjust your pledge level and add-ons before the campaign ends. After the project concludes, cancellations or changes are at the creator's discretion and may depend on what stage the project is in.
Overtime Mode extends your campaign past its original end time to give backers a final chance to make their pledge. It will add an additional 10 minutes past the end time as long as pledges keep coming in. The campaign will end when there is a 10-minute period without any new pledges.