Frequently Asked Questions
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Project FAQ
Sun Spark Slipcase This gorgeous physical premium-finished slipcase set includes each of the 6 adventure episodes in gorgeous hardcover format and a beautiful reimagined layout that really makes the adventure and art of the Ostoyan Empire pop right off the page. Adventure Poster Map Set More than a dozen regional and town maps printed on high quality double-sided poster paper to give you the option to unfurl the grim locations your characters will visit throughout the Citadel of the Unseen Sun adventure path. Tactical Poster Map Set Over 30 poster maps ready to unfurl for the characters and scaled to a playable 1 inch grid, providing every tactical combat scenario found within the dark pages of the Citadel of the Unseen Sun adventure books. Punch-Out Physical Tokens Set Over 90 unique NPC and Monster punch-out physical tokens to cover every unique beast, monster, and NPC you'll need to run your Citadel of the Unseen Sun campaign.
Once our Crowdfunding ends, you will receive a receipt for your chosen BackerKit pledge; we encourage you to check this to ensure your pledge has gone through successfully. Please note that we won’t be fulfilling failed customer pledges so it is important that you check this so you get all of your Citadel of the Unseen Sun items when it comes to fulfilment time! BACKERKIT SURVEYS (SHIPPING & ADD ONS) Upon receiving your successful receipt from BackerKit, this will now mean that your pledge has gone through and you can relax knowing that your Citadel of the Unseen Sun products will be accounted for during manufacturing. However! Your steps do not end here… we will be sending out your BackerKit Pledge Manager Survey which is the place for you to select all the add-ons your heart desires! It is through these surveys that we will also charge shipping. Please note, your BackerKit pledge will not charge shipping until we get to the survey period. So all shipping related costs will come in the BackerKit survey section. Please note, we will only be delivering physical items to Backers who: A. Successfully pledge one of the Citadel of the Unseen Sun BackerKit tiers B. Successfully pay for shipping inside of their BackerKit survey
You can check out www.ghostfiregaming.com/store to find the full range of products available for preorder. Please note, some items are Crowdfunding exclusive and may not appear in the Ghostfire Gaming store.
Setting stretch-goals gives us the opportunity to give back to our community and add even more value to the products you’re already receiving. As some stretch goals come at a greater expense than others, this means that not all of these can come as a free addition. In light of this, any Stretch Goals that have the text ‘add-on’ next to it, means they will be available for purchase to all backers, should you choose to add them to your pledge.
If you are a backer of any of the below tiers, then you will receive all achieved stretch goals; exclusive of any Stretch Goal featuring the “add-on” text: - The Sun Spark Slipcase - Unseen Sun Collection Stretch Goals that have the text ‘add-on’ next to it, will come at an added cost if you’re looking to purchase them. These (if applicable) will be specified on the Stretch Goal graphic on the campaign page, in updates and in your BackerKit survey. All other Stretch Goals (those without the “add-on” text) will be free to backers!
Once you’ve received your BackerKit survey, this is where you’ll have the opportunity to select any add-ons that you would like to add to what you’ve already committed to in your pledge tier. Check out our campaign page to see what add-ons will be available!
We ship almost everywhere in the world, however unfortunately due to import laws, customs or postal situations, several countries make it impossible for us to ship to them. In light of this, we are unable to ship to the below countries: - Russia - Ukraine - Belarus - Moldova - Faroe Islands - Virgin Islands - Guam - Seychelles - Falkland Islands In addition, we cannot ship to any APO, FPO, DPO or PO box addresses. Certain countries will be liable for additional customs charges. These countries include: - Brazil - Chile - Argentina - Mexico - South Africa
Shipping costs will be calculated through your BackerKit survey once dimensions/weights have been confirmed. The estimated shipping costs on the Shipping Graphic of the Campaign page are based on current size and weight estimates of the products listed within each pledge tier and are subject to change. We aim to give the most accurate shipping prices as possible and don’t anticipate for confirmed shipping prices to stray far from this, however we appreciate everyone’s understanding of the current global shipping crisis and that this may lead to prices that exceed our initial estimations. Some of our products are still in the production phase, which means as soon as their available weights and dimensions are available, the shipping price will be entered into your BackerKit survey. We design and manufacture our products internationally and will always aim to keep shipping prices as low as possible for our backers.
Please note that costs outlined on the Shipping Graphic are Ex VAT. VAT for our CA, EU and UK backers will be charged as part of the BackerKit survey. Make sure you stay tuned in the updates for more details on VAT as the campaign progresses.
The process of changing addresses once you’ve submitted your survey will be dependent on where in the production and fulfilment process we are. We’d encourage all backers to use an address (if possible to the individual) that you’re as certain you can be, will be secure in 12 months time.
United States Dollar (USD)
No we are not, however we are operating under the Open Gaming Licence found here: https://media.wizards.com/2016/downloads/DND/SRD-OGL_V5.1.pdf
These general FAQs aim to answer the most common questions we receive, however we understand that not all answers may fit in here! If you have any questions beyond this FAQ, please send us an email to [email protected]
BackerKit FAQ
BackerKit Crowdfunding is an all-or-nothing collaborative funding platform. Creators share their project ideas and set a funding goal with a deadline. Backers pledge money to help make the project possible.
If the project meets its goal by the deadline, pledges are charged and the creator moves forward. If it doesn’t, no one is charged.
Backers often receive special rewards for their support, such as:
- Exclusive products
- Bonus rewards for backing related projects
- Discount pricing
- Behind-the-scenes updates
- Creative input opportunities
Pledging in crowdfunding is a commitment to support the creation of a new product or project. Unlike a traditional purchase, you're not buying an item that already exists. Instead, your contribution helps bring a creative idea to life, and in return, you typically receive rewards (such as the product itself) as a thank you for your early support.
- Select a pledge level with the reward(s) you would like to receive
- Select any add-ons
- Confirm your pledge!
- You are charged only if the campaign meets its funding goal.
- Charges happen when the campaign ends, not when you pledge.
The creator will send you a survey to:
- Ask you for more information about your rewards (selecting options, etc)
- Collect shipping information
- Offer additional items you may want to add to your pledge
- Collect shipping fees (if applicable)
The survey will be sent to the email address we have on file with your pledge. Additional payments are charged when you complete the survey.
Only the project creator and the BackerKit Support Team can see your pledge and contact information. Other backers and the public cannot see your individual pledge amount or personal details.
You can change or adjust your pledge level and add-ons before the campaign ends. After the project concludes, cancellations or changes are at the creator's discretion and may depend on what stage the project is in.
Overtime Mode extends your campaign past its original end time to give backers a final chance to make their pledge. It will add an additional 10 minutes past the end time as long as pledges keep coming in. The campaign will end when there is a 10-minute period without any new pledges.