BackerKit FAQ
How does BackerKit crowdfunding work?
Crowdfunding is a collaborative way to bring ideas and projects to life. Project creators post their idea for a project, and backers pledge money to make the project possible. Backers get behind the scenes access and backer-only rewards, which can include exclusive products, special pricing, creative input, content, and more.
To become a backer, select a pledge level that features the reward(s) you would like to receive when the project is successfully completed and make your contribution.
All-or-nothing crowdfunding model: The creator sets a funding goal and a deadline to raise funds. If the project does not meet the goal by the deadline, backers credit cards are not charged and no money changes hands.
Crowdfunding projects can happen at various stages of the creative process. Make sure to check the estimated timeline of when rewards will be delivered. Project creators will keep you updated on the progress toward completion and delivery of your rewards.
Backing a crowdfunding campaign is not the same as purchasing an item from a store. When you back a campaign you are supporting the creation of something new. Rewards are almost always delivered, but are not guaranteed.
When will I be charged for my pledge?
Your payment method will not be charged right away. You will be charged for the amount of your pledge when the campaign ends and the project reaches its funding goal. You will not be charged if the campaign does not reach its funding goal.
What happens after the campaign is over?
The Creator will send out a survey that will ask you for more information about your pledge, your shipping information, additional items you may want to add to your pledge, and collect shipping fees if applicable.
The survey will be sent to the email address we have on file with your pledge.
Any additional payment will be charged when you complete your survey and confirm your order.
Project FAQ
Tell me more about the products!
Sun Spark Slipcase This gorgeous physical premium-finished slipcase set includes each of the 6 adventure episodes in gorgeous hardcover format and a beautiful reimagined layout that really makes the adventure and art of the Ostoyan Empire pop right off the page. Adventure Poster Map Set More than a dozen regional and town maps printed on high quality double-sided poster paper to give you the option to unfurl the grim locations your characters will visit throughout the Citadel of the Unseen Sun adventure path. Tactical Poster Map Set Over 30 poster maps ready to unfurl for the characters and scaled to a playable 1 inch grid, providing every tactical combat scenario found within the dark pages of the Citadel of the Unseen Sun adventure books. Punch-Out Physical Tokens Set Over 90 unique NPC and Monster punch-out physical tokens to cover every unique beast, monster, and NPC you'll need to run your Citadel of the Unseen Sun campaign.
What happens when the BackerKit Campaign ends?
Once our Crowdfunding ends, you will receive a receipt for your chosen BackerKit pledge; we encourage you to check this to ensure your pledge has gone through successfully. Please note that we won’t be fulfilling failed customer pledges so it is important that you check this so you get all of your Citadel of the Unseen Sun items when it comes to fulfilment time! BACKERKIT SURVEYS (SHIPPING & ADD ONS) Upon receiving your successful receipt from BackerKit, this will now mean that your pledge has gone through and you can relax knowing that your Citadel of the Unseen Sun products will be accounted for during manufacturing. However! Your steps do not end here… we will be sending out your BackerKit Pledge Manager Survey which is the place for you to select all the add-ons your heart desires! It is through these surveys that we will also charge shipping. Please note, your BackerKit pledge will not charge shipping until we get to the survey period. So all shipping related costs will come in the BackerKit survey section. Please note, we will only be delivering physical items to Backers who: A. Successfully pledge one of the Citadel of the Unseen Sun BackerKit tiers B. Successfully pay for shipping inside of their BackerKit survey
I missed the funding period of this project! How can I still support the project/purchase these products?
You can check out www.ghostfiregaming.com/store to find the full range of products available for preorder. Please note, some items are Crowdfunding exclusive and may not appear in the Ghostfire Gaming store.
Are all Stretch Goals free?
Setting stretch-goals gives us the opportunity to give back to our community and add even more value to the products you’re already receiving. As some stretch goals come at a greater expense than others, this means that not all of these can come as a free addition. In light of this, any Stretch Goals that have the text ‘add-on’ next to it, means they will be available for purchase to all backers, should you choose to add them to your pledge.
Am I eligible for Stretch Goals?
If you are a backer of any of the below tiers, then you will receive all achieved stretch goals; exclusive of any Stretch Goal featuring the “add-on” text: - The Sun Spark Slipcase - Unseen Sun Collection Stretch Goals that have the text ‘add-on’ next to it, will come at an added cost if you’re looking to purchase them. These (if applicable) will be specified on the Stretch Goal graphic on the campaign page, in updates and in your BackerKit survey. All other Stretch Goals (those without the “add-on” text) will be free to backers!
How do I get add-ons?
Once you’ve received your BackerKit survey, this is where you’ll have the opportunity to select any add-ons that you would like to add to what you’ve already committed to in your pledge tier. Check out our campaign page to see what add-ons will be available!
Will you ship to my country?
We ship almost everywhere in the world, however unfortunately due to import laws, customs or postal situations, several countries make it impossible for us to ship to them. In light of this, we are unable to ship to the below countries: - Russia - Ukraine - Belarus - Moldova - Faroe Islands - Virgin Islands - Guam - Seychelles - Falkland Islands In addition, we cannot ship to any APO, FPO, DPO or PO box addresses. Certain countries will be liable for additional customs charges. These countries include: - Brazil - Chile - Argentina - Mexico - South Africa
How do I pay for shipping?
Shipping costs will be calculated through your BackerKit survey once dimensions/weights have been confirmed. The estimated shipping costs on the Shipping Graphic of the Campaign page are based on current size and weight estimates of the products listed within each pledge tier and are subject to change. We aim to give the most accurate shipping prices as possible and don’t anticipate for confirmed shipping prices to stray far from this, however we appreciate everyone’s understanding of the current global shipping crisis and that this may lead to prices that exceed our initial estimations. Some of our products are still in the production phase, which means as soon as their available weights and dimensions are available, the shipping price will be entered into your BackerKit survey. We design and manufacture our products internationally and will always aim to keep shipping prices as low as possible for our backers.
Do your shipping estimates include VAT or other taxes?
Please note that costs outlined on the Shipping Graphic are Ex VAT. VAT for our CA, EU and UK backers will be charged as part of the BackerKit survey. Make sure you stay tuned in the updates for more details on VAT as the campaign progresses.
Will I be able to change my address once I’ve submitted my BackerKit survey?
The process of changing addresses once you’ve submitted your survey will be dependent on where in the production and fulfilment process we are. We’d encourage all backers to use an address (if possible to the individual) that you’re as certain you can be, will be secure in 12 months time.
What currency are the pledge tiers listed in?
United States Dollar (USD)
Are you Wizards of the Coast?
No we are not, however we are operating under the Open Gaming Licence found here: https://media.wizards.com/2016/downloads/DND/SRD-OGL_V5.1.pdf
Still have a question that has not been answered here?
These general FAQs aim to answer the most common questions we receive, however we understand that not all answers may fit in here! If you have any questions beyond this FAQ, please send us an email to [email protected]