I received me physical books but I don't know how/where to download the PDFs. Could someone help me out please?

To the Most Esteemed Representatives of Goodman Games, It is with the greatest reluctance and utmost disappointment that I find myself compelled to raise an inquiry regarding what appears to be an egregious and systemic inequity in the fulfillment process of your most recent enterprise. While I do not wish to presume ill intent, the disparity in the treatment of backers residing in Asia—most notably in Japan—has reached a level so indefensible and conspicuous that one can scarcely attribute it to mere logistical misfortune. The situation, if I may elucidate, is thus: Despite our timely financial commitments, we have yet to receive the goods promised in exchange for our patronage, while the very same product is now readily available in retail establishments—at a price markedly lower than the one we, as backers, were required to pledge. This, Most Esteemed Representatives of Goodman Games, is a most unconscionable breach of trust. If one were inclined to view this as an aberration, it might be forgiven; however, given the lamentable regularity with which backers in this region find themselves relegated to the lowest tier of priority, one might be excused for perceiving a pattern of neglect, if not outright disregard for your customers in this part of the world. I entreat you to reconsider your approach and to undertake immediate corrective action to ensure that those who have demonstrated the highest faith in your enterprise are not left to suffer indignities unbefitting of their commitment. Should this unfortunate state of affairs remain unaddressed, I fear that future prospective backers shall find themselves dissuaded from extending their support to your endeavors, and rightly so. I trust you will accord this matter the gravity and expedience it so rightfully demands. I remain, with dwindling patience, A Most Disillusioned Backer

I never received my 5E Grimtooth's Book of Bonus Traps and Goodman games Gazette. When are the missing items due to ship?

When is the missing items from my order going to ship?