Hi everyone,

This update is for AUS/NZ backers. Here is the latest on the fulfillment situation. As you all may remember from this earlier update, the pallet headed to Australia was lost and eventually found, and as noted in this previous update, the finally-located pallet was missing some items.

For today’s update, here is the short version: beyond the “found pallet” none of the other items were found, fulfillment has begun, missing items will be shipped in from other markets (likely USA), unique bonus item for AUS backers to ship with that.

Here’s the long version of the update, with full details:

As you know from prior updates, the missing pallet of Australian backer inventory was finally located, but it had been opened and not all the stock was on it. The fulfillment company contacted multiple freight depots to see if the missing inventory could be located. They had to allow time for inventory searches to be completed. After allowing several weeks for that search to happen, none of the missing inventory was found.

The fulfillment company has provided us with a list of missing inventory and indicated they have begun fulfillment using “the inventory they have." Australian backers, you should start seeing books any day now (and comments indicate that some have landed, which is great news).

Some (perhaps many) of your pledges will arrive incomplete. Don't worry, we have a solution!

We have a list of what we believe will be missing, but, as we all have learned from this experience, “digital reality” and “physical reality” sometimes differ. When you receive your pledge, please email [email protected] to let us know what items are missing. If you're unsure of what items you should have received (particularly in regards to stretch goals), just ask our customer service team at [email protected]. We have a record of what stretch goals you should receive, and we are happy to help compare that to what you did receive.

Based on what you tell as us these packages land, we’ll do a second wave of fulfillment that covers all missing items. Based on the preliminary list of missing items provided by the fulfillment partner, we believe most of you will be missing stretch goal items, plus a selection of what we can only call "some random stuff" that varies by backer. We do have additional stock on most if not all the items, and our current plan is to fulfill these from our USA warehouse.

When you email us, please make sure to provide your full name and your mailing address, plus your backer number if you know it. This will make it much, much easier for us to look up your pledge and ensure we're getting it right!

In addition, Australian backers will receive a special Purple Planet encounter not available anywhere else. Harley Stroh and Doug Kovacs are currently brainstorming on this. They’re going to flesh out the details at Gen Con, then we’ll print this up as a cardstock bonus encounter. All we know right now is the muttered phrase, “warehouse adventure with lost treasures and kanga murder-rat foes” followed by some mad scribbling. Our current plan is to ship this bonus item with the wave 2 fulfillment.

Finally, we’ll do a credit at the end, but first things first…gotta get you the product.

That’s the latest. As we receive updates and tracking from our fulfillment partner we will let you know.

And thank you for your extraordinary patience in this crazy journey!