Frequently Asked Questions
Find answers to your questions
Project FAQ
Yes, I do! Head to http://www.handmadebytenille.com.au to see some of the other pin styles I have had funded in the past.
There will be a limited number of pins left, however these will return to retail price which in Australia stores sell them as $19.99 AUD!
No. They are exclusive items to the project. So please, if you do want an add-on make sure that you add it during the pledge time!
After the project, backers will be sent a survey. You have a MAXIMUM 2 calendar weeks to fill out the survey and get it back to me. This ensures that I get the right amount of pins and other items. If you have not filled out the survey in this time, you'll be contacted within the week after and if there is still no response, then your pledge will be used as a donation to the project.
If it seems like an abnormal amount of time has passed since you were sent tracking, get in contact with me via email/message. We can investigate this together!
If it is a tracked parcel and is lost we will need to complete a form with the carrier and I'll be reimbursed for the package. I will then send you out the new package. I will be getting a few extra pins in case of this, however, it cannot be guaranteed that I will have the exact pins you are after, so if this happens, please accept my apology as it is out of my hands.
Unfortunately, if you have provided me with details that are incorrect or asked for it to be shipped to an un-secure location, then that is at your own risk. These parcels are not replaced, so please ensure you have provided me with correct information when filling out your survey.
There might be some pins available after the project on my web store: http://www.handmadebytenille.com.au/shop However, both the pins and the postage will be more expensive to cover the platform fees, so it is cheaper to get it through the BackerKit Project. Additional items like the add-ons which may include totes, t-shirts and other various items WILL NOT be available after. They are exclusive for this Project!
Pledge! If you pledge and spread the word the chances are that we will unlock that pin. So get your family and friends involved. Example, if you do pledge for 8 pins, and we only unlock 6 - you will be able to choose pins from my previous projects.
BackerKit FAQ
BackerKit Crowdfunding is an all-or-nothing collaborative funding platform. Creators share their project ideas and set a funding goal with a deadline. Backers pledge money to help make the project possible.
If the project meets its goal by the deadline, pledges are charged and the creator moves forward. If it doesn’t, no one is charged.
Backers often receive special rewards for their support, such as:
- Exclusive products
- Bonus rewards for backing related projects
- Discount pricing
- Behind-the-scenes updates
- Creative input opportunities
Pledging in crowdfunding is a commitment to support the creation of a new product or project. Unlike a traditional purchase, you're not buying an item that already exists. Instead, your contribution helps bring a creative idea to life, and in return, you typically receive rewards (such as the product itself) as a thank you for your early support.
- Select a pledge level with the reward(s) you would like to receive
- Select any add-ons
- Confirm your pledge!
- You are charged only if the campaign meets its funding goal.
- Charges happen when the campaign ends, not when you pledge.
The creator will send you a survey to:
- Ask you for more information about your rewards (selecting options, etc)
- Collect shipping information
- Offer additional items you may want to add to your pledge
- Collect shipping fees (if applicable)
The survey will be sent to the email address we have on file with your pledge. Additional payments are charged when you complete the survey.
Only the project creator and the BackerKit Support Team can see your pledge and contact information. Other backers and the public cannot see your individual pledge amount or personal details.
You can change or adjust your pledge level and add-ons before the campaign ends. After the project concludes, cancellations or changes are at the creator's discretion and may depend on what stage the project is in.
Overtime Mode extends your campaign past its original end time to give backers a final chance to make their pledge. It will add an additional 10 minutes past the end time as long as pledges keep coming in. The campaign will end when there is a 10-minute period without any new pledges.