BackerKit FAQ

How does BackerKit crowdfunding work?

Crowdfunding is a collaborative way to bring ideas and projects to life. Project creators post their idea for a project, and backers pledge money to make the project possible. Backers get behind the scenes access and backer-only rewards, which can include exclusive products, special pricing, creative input, content, and more.

To become a backer, select a pledge level that features the reward(s) you would like to receive when the project is successfully completed and make your contribution.

All-or-nothing crowdfunding model: The creator sets a funding goal and a deadline to raise funds. If the project does not meet the goal by the deadline, backers credit cards are not charged and no money changes hands.

Crowdfunding projects can happen at various stages of the creative process. Make sure to check the estimated timeline of when rewards will be delivered. Project creators will keep you updated on the progress toward completion and delivery of your rewards.

Backing a crowdfunding campaign is not the same as purchasing an item from a store. When you back a campaign you are supporting the creation of something new. Rewards are almost always delivered, but are not guaranteed.

When will I be charged for my pledge?

Your payment method will not be charged right away. You will be charged for the amount of your pledge when the campaign ends and the project reaches its funding goal. You will not be charged if the campaign does not reach its funding goal.

What happens after the campaign is over?

The Creator will send out a survey that will ask you for more information about your pledge, your shipping information, additional items you may want to add to your pledge, and collect shipping fees if applicable.

The survey will be sent to the email address we have on file with your pledge.

Any additional payment will be charged when you complete your survey and confirm your order.

Project FAQ

How do I choose my character(s)?

Once the campaign is over, you will receive a survey!

Will I get the discount for the add-ons if I have an early bird tier?

Sorry, the discount will only be applied to the actual tier and not any add-ons after the campaign is over!

When will these be added to your store?

After all the pledges are shipped, they will be added to stores shortly after. Please keep posted for updates regarding that. Note that once the campaign is over, they will be GACHA ONLY and you will no longer be able to choose your characters.

Are there refunds or returns?

If you find that your product is damaged or flawed, we will provide free returns or replacements! Otherwise, we do not provide free returns/exchanges once items are already shipped. You are free to update or cancel your pledge before then!

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