Frequently Asked Questions
Find answers to your questions
Project FAQ
Shipping will be calculated and charged after the campaign is complete. However, here are rough estimates: United States Packages headed to US addresses will cost an average of $9USD for 1-3 pins. They will be fulfilled by White Squirrel from their warehouse in Everett, WA. Spain Packages within Spain cost 2-4USD for up to three pins. Everywhere Else - AU/CAN/EU/JP/NZ Packages to non-US destinations will cost between $5-7USD for 1-3 pins. They will be fulfilled by Shelly (project creator), and sent from her home in Barcelona. A full pricing chart is listed in the Shipping & Fulfillment section. Please read there for more details.
Currently the United States is charging tariffs (a tax on the consumer), and my country of residence (Spain) has decided to halt all outgoing shipments to the United States as there is no real protocol to handle the new situation. Unfortunately, this means items from my home in Spain are unavailable to US backers. I'm sorry! It's out of my hands. If the situation changes before the campaign ends, I'll update the project to let everyone know.
Certainly! Any items that originate from the US warehouse can ship anywhere, however the shipping cost is much, much higher than items that ship from my home in Spain. Since I don't have the same items in both locations, if you really want a plush from the US and a pin from Spain, you can do so, but you will be charged for shipping from both locations.
BackerKit FAQ
BackerKit Crowdfunding is an all-or-nothing collaborative funding platform. Creators share their project ideas and set a funding goal with a deadline. Backers pledge money to help make the project possible.
If the project meets its goal by the deadline, pledges are charged and the creator moves forward. If it doesn’t, no one is charged.
Backers often receive special rewards for their support, such as:
- Exclusive products
- Bonus rewards for backing related projects
- Discount pricing
- Behind-the-scenes updates
- Creative input opportunities
Pledging in crowdfunding is a commitment to support the creation of a new product or project. Unlike a traditional purchase, you're not buying an item that already exists. Instead, your contribution helps bring a creative idea to life, and in return, you typically receive rewards (such as the product itself) as a thank you for your early support.
- Select a pledge level with the reward(s) you would like to receive
- Select any add-ons
- Confirm your pledge!
- You are charged only if the campaign meets its funding goal.
- Charges happen when the campaign ends, not when you pledge.
The creator will send you a survey to:
- Ask you for more information about your rewards (selecting options, etc)
- Collect shipping information
- Offer additional items you may want to add to your pledge
- Collect shipping fees (if applicable)
The survey will be sent to the email address we have on file with your pledge. Additional payments are charged when you complete the survey.
Only the project creator and the BackerKit Support Team can see your pledge and contact information. Other backers and the public cannot see your individual pledge amount or personal details.
You can change or adjust your pledge level and add-ons before the campaign ends. After the project concludes, cancellations or changes are at the creator's discretion and may depend on what stage the project is in.
Overtime Mode extends your campaign past its original end time to give backers a final chance to make their pledge. It will add an additional 10 minutes past the end time as long as pledges keep coming in. The campaign will end when there is a 10-minute period without any new pledges.