Latest from the Creator
Jack Dunbar
about 2 months ago
Prestige: Fulfillment Update Customer Service
Hey all,
I have worked through my current wave of customer service tickets. If you have an issue please email me at [email protected] and I will look into your issu...
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PROJECT UPDATE
Jack Dunbar
CREATOR
about 2 months ago
Project Update: Prestige: Fulfillment Update Customer Service
Hey all,
I have worked through my current wave of customer service tickets. If you have an issue please email me at [email protected] and I will look into your issue for you!
Thank you!
Jack
I have worked through my current wave of customer service tickets. If you have an issue please email me at [email protected] and I will look into your issue for you!
Thank you!
Jack
PROJECT UPDATE
Jack Dunbar
CREATOR
2 months ago
PROJECT UPDATE
Jack Dunbar
CREATOR
2 months ago
Project Update: Fulfillment Update 6: Shipped!
Hey all!
Sorry for the delay. Manufacturing wrapped right before Chinese New Year, then we had the back and forth on tariffs and a big question as to whether or not small packages could be processed by USPS from China.
Anyway, that resolved, and Send From China unlocked my account (which was locked during the back and forth) and decided to ship your games! Thankfully I found out because one of your texted me a picture with your game! I was still waiting on an update but turns out everything is smooth sailing.
Send From China is notorious for delays. I would expect that by March 1st MOST of you should have your game. Reach out to me if you don't by March. [email protected]
Hope you are all doing well! Print and Play delivery coming soon.
Happy gaming!
Jack
Sorry for the delay. Manufacturing wrapped right before Chinese New Year, then we had the back and forth on tariffs and a big question as to whether or not small packages could be processed by USPS from China.
Anyway, that resolved, and Send From China unlocked my account (which was locked during the back and forth) and decided to ship your games! Thankfully I found out because one of your texted me a picture with your game! I was still waiting on an update but turns out everything is smooth sailing.
Send From China is notorious for delays. I would expect that by March 1st MOST of you should have your game. Reach out to me if you don't by March. [email protected]
Hope you are all doing well! Print and Play delivery coming soon.
Happy gaming!
Jack
PROJECT UPDATE
Jack Dunbar
CREATOR
4 months ago
Project Update: Fulfillment Update 5: Locking Orders
Hello City Builders!
Today is the day for locking orders. This means changes can no longer be made to your orders and cards will be charged. I'll update the charge date to 12/17 to allow for any last minute additions. Cards will be charged either today for preorders, tomorrow 12/16 for most backers, or 12/17 for late pledges.
Let me know if you have questions by email at [email protected].
Also, if you need the link to find your lost survey you can find it here: https://prestige.backerkit.com/
Thanks!
Jack
Today is the day for locking orders. This means changes can no longer be made to your orders and cards will be charged. I'll update the charge date to 12/17 to allow for any last minute additions. Cards will be charged either today for preorders, tomorrow 12/16 for most backers, or 12/17 for late pledges.
Let me know if you have questions by email at [email protected].
Also, if you need the link to find your lost survey you can find it here: https://prestige.backerkit.com/
Thanks!
Jack
PROJECT UPDATE
Jack Dunbar
CREATOR
5 months ago
Project Update: Fulfillment Update 4: International Orders
Hello all!
Over 50% of you have finished the pledge manager already! That's amazing. Now we just need that other half and we can lock orders and charge cards. We expect to close the pledge manager 12/15. If you do not have your address in by that time you will not get a game or games.
One of our international friends and backers asked about VAT and customs fees. This is a good question and has been added to the pledge manager FAQ section. VAT and customs fees are handled by Send From China - our shipping partner. This means that you will not have to pay anything in addition to the $19 international shipping charge in the pledge manager.
Let me know if you have questions!
Thank you!
Jack
Over 50% of you have finished the pledge manager already! That's amazing. Now we just need that other half and we can lock orders and charge cards. We expect to close the pledge manager 12/15. If you do not have your address in by that time you will not get a game or games.
One of our international friends and backers asked about VAT and customs fees. This is a good question and has been added to the pledge manager FAQ section. VAT and customs fees are handled by Send From China - our shipping partner. This means that you will not have to pay anything in addition to the $19 international shipping charge in the pledge manager.
Let me know if you have questions!
Thank you!
Jack
