Hey all, 

I have worked through my current wave of customer service tickets. If you have an issue please email me at [email protected] and I will look into your issue for you! 

Thank you! 

Jack 

Hello City Builders!

Print and play files are ready! Backers of all levels will receive a special update including the link to download files.

Please let me know what you think! 

Jack 

Hey all! 

Sorry for the delay. Manufacturing wrapped right before Chinese New Year, then we had the back and forth on tariffs and a big question as to whether or not small packages could be processed by USPS from China. 

Anyway, that resolved, and Send From China unlocked my account (which was locked during the back and forth) and decided to ship your games! Thankfully I found out because one of your texted me a picture with your game! I was still waiting on an update but turns out everything is smooth sailing. 

Send From China is notorious for delays. I would expect that by March 1st MOST of you should have your game. Reach out to me if you don't by March. [email protected] 

Hope you are all doing well! Print and Play delivery coming soon. 

Happy gaming! 

Jack 

Hello City Builders! 

Today is the day for locking orders. This means changes can no longer be made to your orders and cards will be charged. I'll update the charge date to 12/17 to allow for any last minute additions. Cards will be charged either today for preorders, tomorrow 12/16 for most backers, or 12/17 for late pledges. 

Let me know if you have questions by email at [email protected]. 

Also, if you need the link to find your lost survey you can find it here: https://prestige.backerkit.com/

Thanks! 

Jack