Community

Hello everyone,

Sorry for the late update, but I’ve finished shipping out all the rewards as of August 4!

If you have any questions or issues with your rewards, please email me at [email protected]. Please note that I’m using PostNL International Packet Tracked instead of the regular shipping method, so it will take about 12–14 business days for the rewards to arrive. Thank you for your patience and understanding!

If you completed your survey or updated your payment card after August 4, I’ll fulfill those rewards at a later date.

Once again, thank you for your support in making this campaign a success! I hope to see you all at Pintopia 2026 (fingers crossed I get accepted)!
 

Best regards,
Jacqueline

Hello everyone,

Just a quick update: I've been slowly shipping out everyone's rewards.

Based on the latest tariff fee situation, which has resulted in higher US import costs, I don't think the situation will improve anytime soon. I'll try to ship everything out as soon as possible, including the ones that were requested to be held.

Best regards,
Jacqueline

Hello everyone,

I just received an email from my courier informing me that 25% of the Canada Post-based U.S. shipments were rejected by CBP. Although I’ve been using PostNL International Packet Tracked for U.S. packages, which does not go through Canada Post, I’m concerned that similar issues may occur, or that the delay is simply due to the longer delivery time.

To be safe, I’ll be pausing the fulfillment process for one week. If I don’t hear any updates from my courier by then, I’ll resume shipping.

I’m very sorry for the inconvenience, and I appreciate your patience and understanding.

Best regards,
Jacqueline 

Hello everyone,

I'm almost done fulfilling the packages for Canada and international addresses. I’ll begin mailing out US rewards within the next few days.

Since the US tariffs are still in place, if you'd prefer me to hold your package for now, please send an email to [email protected]

Thank you for your patience and support!

Jacqueline <3

Hello everyone,

The majority of the rewards have arrived, and I’ll be gradually shipping them out to the addresses provided.
Please take a moment to double-check your reward selections and shipping address to ensure everything is correct.

I’ll be prioritizing Canada and international addresses first, in hopes that the shipping situation in the U.S. will improve soon.

Jacqueline <3