Frequently Asked Questions
Find answers to your questions
Project FAQ
You will be able to choose which pin designs you would like in the backer survey, which will be sent out two weeks after the end of the campaign. You will therefore have a choice from all the designs that have been unlocked by the end of the campaign, not only those unlocked when you made your pledge. Shipping fees will also be collected via Backer survey, since they are not included in your pledge amount.
All of the pins will be eco-metal and made in the UK. This means recycled metal, nickel-free, hypoallergenic stainless steel printed using VOC free inks, and with a solvent-free resin dome. They are an environmentally-friendly alternative to enamel pins.
All of the pins will be eco-metal and made in the UK. This means recycled metal, nickel-free, hypoallergenic stainless steel printed using VOC free inks, and with a solvent-free resin dome. The stickers are vinyl, containing PVC (polyvinyl chloride), and so are not classed as an 'environmentally friendly', but they're built to last. Stick them to a surface and you can enjoy them for years to come. All packaging used - tissue paper, paper tape, cardboard - is recyclable, compostable, and plastic-free. The eco paper packaging stickers are made from responsibly sourced papers, are 100% PVC free and come on a glassine paper backing, making them 100% recyclable. The returning backer keychain bonus is made from recycled acrylic.
No, unfortunately I'm unable to ship to the EU or Northern Ireland due to the GPSR.
All items are made in and shipped from the UK.
Returns will be accepted for refunds. I will check all rewards for defects before sending them out, but if you find a flaw or any damage, please send photographic evidence and I will send out a replacement.
Please send photographic evidence and I will send out a replacement.
BackerKit FAQ
BackerKit Crowdfunding is an all-or-nothing collaborative funding platform. Creators share their project ideas and set a funding goal with a deadline. Backers pledge money to help make the project possible.
If the project meets its goal by the deadline, pledges are charged and the creator moves forward. If it doesn’t, no one is charged.
Backers often receive special rewards for their support, such as:
- Exclusive products
- Bonus rewards for backing related projects
- Discount pricing
- Behind-the-scenes updates
- Creative input opportunities
Pledging in crowdfunding is a commitment to support the creation of a new product or project. Unlike a traditional purchase, you're not buying an item that already exists. Instead, your contribution helps bring a creative idea to life, and in return, you typically receive rewards (such as the product itself) as a thank you for your early support.
- Select a pledge level with the reward(s) you would like to receive
- Select any add-ons
- Confirm your pledge!
- You are charged only if the campaign meets its funding goal.
- Charges happen when the campaign ends, not when you pledge.
The creator will send you a survey to:
- Ask you for more information about your rewards (selecting options, etc)
- Collect shipping information
- Offer additional items you may want to add to your pledge
- Collect shipping fees (if applicable)
The survey will be sent to the email address we have on file with your pledge. Additional payments are charged when you complete the survey.
Only the project creator and the BackerKit Support Team can see your pledge and contact information. Other backers and the public cannot see your individual pledge amount or personal details.
You can change or adjust your pledge level and add-ons before the campaign ends. After the project concludes, cancellations or changes are at the creator's discretion and may depend on what stage the project is in.
Overtime Mode extends your campaign past its original end time to give backers a final chance to make their pledge. It will add an additional 10 minutes past the end time as long as pledges keep coming in. The campaign will end when there is a 10-minute period without any new pledges.