Frequently Asked Questions
Find answers to your questions
Project FAQ
Returns will be accepted for refunds. I will check all rewards for defects before sending them out, but if you find a flaw or any damage, please send photographic evidence and I will send out a replacement.
The magnets have a long-lasting design and are sustainably made in the UK. The printing process fuses the ink deep into the surface of the plastic, so the design will never peel away, scratch off or rub over time. You won't want to part with one of these magnets. The wooden decorations are made with responsibly sourced wood from FSC or PEFC certified woodlands. They are printed with ultra low VOC UV inks. The stickers are vinyl, containing PVC (polyvinyl chloride), and so are not classed as an 'environmentally friendly' product. However, they're built to last. Stick them to a surface and you can enjoy them for years to come. All packaging used - tissue paper, paper tape, cardboard - is recyclable, compostable, and plastic-free. The eco paper packaging stickers are made from responsibly sourced papers, are 100% PVC free and come on a glassine paper backing, making them 100% recyclable.
Each Cell Painting is printed on a 46 x 65 x 7 mm rectangle magnet with a glossy 3D wrap effect finish. They are sustainably made in the UK.
All items are made in and shipped from the UK.
Please send photographic evidence and I will send out a replacement.
BackerKit FAQ
BackerKit Crowdfunding is an all-or-nothing collaborative funding platform. Creators share their project ideas and set a funding goal with a deadline. Backers pledge money to help make the project possible.
If the project meets its goal by the deadline, pledges are charged and the creator moves forward. If it doesn’t, no one is charged.
Backers often receive special rewards for their support, such as:
- Exclusive products
- Bonus rewards for backing related projects
- Discount pricing
- Behind-the-scenes updates
- Creative input opportunities
Pledging in crowdfunding is a commitment to support the creation of a new product or project. Unlike a traditional purchase, you're not buying an item that already exists. Instead, your contribution helps bring a creative idea to life, and in return, you typically receive rewards (such as the product itself) as a thank you for your early support.
- Select a pledge level with the reward(s) you would like to receive
- Select any add-ons
- Confirm your pledge!
- You are charged only if the campaign meets its funding goal.
- Charges happen when the campaign ends, not when you pledge.
The creator will send you a survey to:
- Ask you for more information about your rewards (selecting options, etc)
- Collect shipping information
- Offer additional items you may want to add to your pledge
- Collect shipping fees (if applicable)
The survey will be sent to the email address we have on file with your pledge. Additional payments are charged when you complete the survey.
Only the project creator and the BackerKit Support Team can see your pledge and contact information. Other backers and the public cannot see your individual pledge amount or personal details.
You can change or adjust your pledge level and add-ons before the campaign ends. After the project concludes, cancellations or changes are at the creator's discretion and may depend on what stage the project is in.
Overtime Mode extends your campaign past its original end time to give backers a final chance to make their pledge. It will add an additional 10 minutes past the end time as long as pledges keep coming in. The campaign will end when there is a 10-minute period without any new pledges.