We greatly appreciate so many people love the old Snuggle Paws shape! Due to manufacturing difficulties and feedback from customers wanting a bigger, more huggable size, we will not be remaking that shape. I am still very fond of my first original plush shape, and I'm happy it has brought comfort and joy to so many. Please be assured the new shape has been designed with more experience and research for the ultimate comfy and huggable friend! I am positive you'll love this shape too! If you have any further questions/concerns about this, please email [email protected]

The Snug-Alongs are in production! While we wait for them to be finished, we are working on the Snuggle Paws campaign. These will be in production while Snug-Alongs will begin to ship out to you. You will not be able to combine shipping between campaigns as the production and shipping dates will be many months apart.

Sorry, the Snuggle Paws only come with the bandana as pictured and cannot be swapped or customized between characters! However, they are removeable, so once you receive them, you may customize them with your own bandana as you wish!

The old sweaters do not fit! The new Snuggle Paws come with their own bandana accessories that WILL fit the old shape, though. We cannot endorse or guarantee that Build-a-Bear or other brands' clothes and/or accessories will fit the new Snuggle Paws. We recommend waiting until you receive your new friend to determine what can fit!

Lil Freekz are only being sold as blind bags. We won't be selling characters individually. However, we know the feeling of wanting a specific design from a blind bag, so we will open a trading/selling/buying channel in our Discord server for our Lil Freekz! (Channel will go live closer to fulfillment.) Please make sure to read the rules first! Some buyers may sell opened designs on other websites, as well, but buying off these websites is at your own discretion.

The secret rare will be rarer to get than the other Freekz, but we cannot confirm the exact odds until the campaign is over and we can confirm the final order numbers.

Snuggle Paws are made of super-soft and smooth 2mm minky fabric! It is durable and washable and will not get scrunkly easily. The Lil Freekz are made of faux fur fabric. Snuggle Paws and Lil Freekz are made out of all brand new materials.

After the campaign is over, a survey will be sent to your email that you can use to pick your chosen character/design. You can pledge for more items while the campaign is still active, and you can add additional items with your survey as well. If you only pledged via the preorder store, you do not receive a survey. You already picked your designs when pledging via the preorder store. Please note we cannot change what add-on items are available to purchase.

We cannot combine campaign pledges, and preorder store orders. Please note you can add items to your pledge during the campaign, and when filling out your survey. We recommend adding items this way if you want everything in one shipment.

Surveys are sent after the campaign has concluded. It is not instant, and surveys are sent out in a staggered manner (so someone may receive their survey before you do!) We will make an announcement to confirm when surveys are being sent out. If you only pledged via the preorder store, you do not receive a survey. You already picked your designs when pledging via the preorder store.

The best way to secure your Snuggle Paws is to support the campaign by pledging or ordering via the preorder store! There are no guarantees the Snuggle Paws will be available after the campaign.

We anticipate being able to begin shipping by March 2026, but we will continue to give updates during the production process! All orders will come with tracking! You will receive an email with your tracking number once your pledge has shipped. You can also confirm this information in your BackerKit account. Please note shipments will be done in batches, and are not “first come first served.” We appreciate your patience in advance!

You are able to edit your shipping address via your survey at any time before shipment. You will receive a Final Notice email before we will lock shipping addresses. If you have difficulty updating your shipping address, please email [email protected].

Yes! For further info, please check BackerKit's information page regarding Pay Over Time: https://help.backerkit.com/article/805-pay-over-time

Please contact BackerKit directly, as they handle payment processing! [email protected]

There are no refunds or cancellations once you have committed to your pledge (once the campaign has ended) or placed an order on the preorder store. We will not accept returns, with the exception of receiving a defective item (ex. holes, popped seams, torn embroidery, missing parts such as ears or limbs, etc.) If you receive a defective product, please contact us within 7 days of receipt at [email protected] for assistance with a return/exchange.

BackerKit Crowdfunding is an all-or-nothing collaborative funding platform. Creators share their project ideas and set a funding goal with a deadline. Backers pledge money to help make the project possible.

If the project meets its goal by the deadline, pledges are charged and the creator moves forward. If it doesn’t, no one is charged.

Pledging in crowdfunding is a commitment to support the creation of a new product or project. Unlike a traditional purchase, you're not buying an item that already exists. Instead, your contribution helps bring a creative idea to life, and in return, you typically receive rewards (such as the product itself) as a thank you for your early support.

1. Select a pledge level with the reward(s) you would like to receive
2. Select any add-ons
3. Confirm your pledge!

• You are charged only if the campaign meets its funding goal.
• Charges happen when the campaign ends, not when you pledge.

After the campaign ends, you'll receive a survey to pay for any applicable shipping fees, calculated based on your shipping address.

Pay Over Time allows you to split your pledge into multiple payments over a set period. Your card will be charged according to the payment schedule (four monthly payments). Only available for projects that enable this feature. Learn More »

Only the project creator and the BackerKit Support Team can see your pledge and contact information. Other backers and the public cannot see your individual pledge amount or personal details.

You can change or adjust your pledge level and add-ons before the campaign ends. After the project concludes, cancellations or changes are at the creator's discretion and may depend on what stage the project is in.

Overtime Mode extends your campaign past its original end time to give backers a final chance to make their pledge. It will add an additional 10 minutes past the end time as long as pledges keep coming in. The campaign will end when there is a 10-minute period without any new pledges.

For specific questions about your pledge or the project, you can view the Project FAQ below, search for your answer within the project, or send a message to the BackerKit Support Team or to the project creator.