Frequently Asked Questions
Find answers to your questions
Project FAQ
I currently do not offer refunds, as a microbusiness I unfortunately can't afford it! If there's any issues with an order however do not hesitate to reach out!
I've always believed in accessibility for everyone. I'm not a fan of over-priced toys, and people who sell out within seconds. I've always tried to make my work affordable for everyone, with enough stock to spare! How I keep Costs Low: 🔪There's no B-grade plushies, minor defects just make them even more special! Real animals have scars, birthmarks, wounds, and blemishes. I'm not willing to say something is worth-less just because of a minor difference. (Large damage and differences will be different and taken care of) This applies to my pins and stickers as well. 🔪 I do most things by hand, I have no employees, I'm a tiny business of just me. This keeps cost low, as my labor is free! It's also why so much relies on you though to help support me through this while I work hard for you guys. :) 🔪Cheaper shipping to me, I always pick the cheapest shipping when possible to cut down on costs, even if its more labor or a slightly slower time. 🔪I Cut my profit low, I'm not looking to become a millionaire off the backs of fellow collectors, friends, and others who suffer from mental health like I do. I know many many people on fixed incomes, so I lower my profit, and lower my prices so everyone can afford one.
BackerKit FAQ
BackerKit Crowdfunding is an all-or-nothing collaborative funding platform. Creators share their project ideas and set a funding goal with a deadline. Backers pledge money to help make the project possible.
If the project meets its goal by the deadline, pledges are charged and the creator moves forward. If it doesn’t, no one is charged.
Backers often receive special rewards for their support, such as:
- Exclusive products
- Bonus rewards for backing related projects
- Discount pricing
- Behind-the-scenes updates
- Creative input opportunities
Pledging in crowdfunding is a commitment to support the creation of a new product or project. Unlike a traditional purchase, you're not buying an item that already exists. Instead, your contribution helps bring a creative idea to life, and in return, you typically receive rewards (such as the product itself) as a thank you for your early support.
- Select a pledge level with the reward(s) you would like to receive
- Select any add-ons
- Confirm your pledge!
- You are charged only if the campaign meets its funding goal.
- Charges happen when the campaign ends, not when you pledge.
The creator will send you a survey to:
- Ask you for more information about your rewards (selecting options, etc)
- Collect shipping information
- Offer additional items you may want to add to your pledge
- Collect shipping fees (if applicable)
The survey will be sent to the email address we have on file with your pledge. Additional payments are charged when you complete the survey.
Only the project creator and the BackerKit Support Team can see your pledge and contact information. Other backers and the public cannot see your individual pledge amount or personal details.
You can change or adjust your pledge level and add-ons before the campaign ends. After the project concludes, cancellations or changes are at the creator's discretion and may depend on what stage the project is in.
Overtime Mode extends your campaign past its original end time to give backers a final chance to make their pledge. It will add an additional 10 minutes past the end time as long as pledges keep coming in. The campaign will end when there is a 10-minute period without any new pledges.