Frequently Asked Questions
Find answers to your questions
Project FAQ
You can check out the Timeline in our campaign story for an estimate of where we’re at in production! For now, I expect the plushies to be fulfilled by May at the latest.
Unless I am unable to fulfill your order, I do not offer refunds once the campaign ends. Please reach out immediately upon receiving your plush if you encounter any problems such as damages, missing items, etc! I am always happy to help. When reaching out, please provide all relevant order details as well as photos of the plushie in question.
I currently ship to North America, Australia, and Asia. I cannot ship to the following locations: United Kingdom, Ukraine, Russia, Israel Customers are responsible for all customs fees that may incur at the time of the package entering their home country. Should a package be returned due to unpaid custom fees, the customer can either choose a refund minus the original shipping fee, or to pay additional shipping to resend the package.
You can always contact me via email at loppydraws (@) gmail.com! My assistant (Riot) or I will get back to you as soon as possible to help answer any questions. When sending an email, please include your order details and any other relevant information to help us assist you as efficiently as possible.
BackerKit FAQ
BackerKit Crowdfunding is an all-or-nothing collaborative funding platform. Creators share their project ideas and set a funding goal with a deadline. Backers pledge money to help make the project possible.
If the project meets its goal by the deadline, pledges are charged and the creator moves forward. If it doesn’t, no one is charged.
Backers often receive special rewards for their support, such as:
- Exclusive products
- Bonus rewards for backing related projects
- Discount pricing
- Behind-the-scenes updates
- Creative input opportunities
Pledging in crowdfunding is a commitment to support the creation of a new product or project. Unlike a traditional purchase, you're not buying an item that already exists. Instead, your contribution helps bring a creative idea to life, and in return, you typically receive rewards (such as the product itself) as a thank you for your early support.
- Select a pledge level with the reward(s) you would like to receive
- Select any add-ons
- Confirm your pledge!
- You are charged only if the campaign meets its funding goal.
- Charges happen when the campaign ends, not when you pledge.
The creator will send you a survey to:
- Ask you for more information about your rewards (selecting options, etc)
- Collect shipping information
- Offer additional items you may want to add to your pledge
- Collect shipping fees (if applicable)
The survey will be sent to the email address we have on file with your pledge. Additional payments are charged when you complete the survey.
Only the project creator and the BackerKit Support Team can see your pledge and contact information. Other backers and the public cannot see your individual pledge amount or personal details.
You can change or adjust your pledge level and add-ons before the campaign ends. After the project concludes, cancellations or changes are at the creator's discretion and may depend on what stage the project is in.
Overtime Mode extends your campaign past its original end time to give backers a final chance to make their pledge. It will add an additional 10 minutes past the end time as long as pledges keep coming in. The campaign will end when there is a 10-minute period without any new pledges.