Frequently Asked Questions
Find answers to your questions
Project FAQ
If you didn't pledged during the first 48hrs, you won't get it as freebie, but you still can buy it with the add-on tier "mini pin".
It has already been automaticaly added to your survey ONLY if you backed both campaigns and you will receive BOTH pins with your rewards from us. Disclaimer : this exclusive incentive will be offered ONLY DURING LIVE campaign (not available to pre-order store backers).
If you back 3 or more campaigns from the Pintopia event, the exclusive sticker from us will be automatically added to your survey. Disclaimer : this exclusive incentive will be offered ONLY DURING LIVE campaign (not available to pre-order store backers).
If you qualify for the free Pin incentive or sticker for backing both campaigns and/or 3+ Pintober campaigns the Freebies will be automatically added to your survey post campaign.
Once the campaign has ended you will receive a survey form to fill out to chose each one of your rewards depending on the pledge tier you have selected during the live campaign.
No, the add-ons items are EXCLUSIVELY add-ons and can't be part of the rewards inside the pledge tiers.
Yes we send worldwide but don't collect VAT/tariffs except for US orders so it will be the customer responsability.
Yes, we offer shipping worldwide, we have found some DDP (duty paid) solutions to be able to send the packages to the US currently so the additional fee will be added to the shipping cost after the campaign. Note : This is the current situation on January 2026 so the costs / shipping companis still can change until we send the rewards july/august 2026.
No, we don't send refunds as all the funds go direclty into production.
BackerKit FAQ
BackerKit Crowdfunding is an all-or-nothing collaborative funding platform. Creators share their project ideas and set a funding goal with a deadline. Backers pledge money to help make the project possible.
If the project meets its goal by the deadline, pledges are charged and the creator moves forward. If it doesn’t, no one is charged.
Backers often receive special rewards for their support, such as:
- Exclusive products
- Bonus rewards for backing related projects
- Discount pricing
- Behind-the-scenes updates
- Creative input opportunities
Pledging in crowdfunding is a commitment to support the creation of a new product or project. Unlike a traditional purchase, you're not buying an item that already exists. Instead, your contribution helps bring a creative idea to life, and in return, you typically receive rewards (such as the product itself) as a thank you for your early support.
- Select a pledge level with the reward(s) you would like to receive
- Select any add-ons
- Confirm your pledge!
- You are charged only if the campaign meets its funding goal.
- Charges happen when the campaign ends, not when you pledge.
The creator will send you a survey to:
- Ask you for more information about your rewards (selecting options, etc)
- Collect shipping information
- Offer additional items you may want to add to your pledge
- Collect shipping fees (if applicable)
The survey will be sent to the email address we have on file with your pledge. Additional payments are charged when you complete the survey.
Only the project creator and the BackerKit Support Team can see your pledge and contact information. Other backers and the public cannot see your individual pledge amount or personal details.
You can change or adjust your pledge level and add-ons before the campaign ends. After the project concludes, cancellations or changes are at the creator's discretion and may depend on what stage the project is in.
Overtime Mode extends your campaign past its original end time to give backers a final chance to make their pledge. It will add an additional 10 minutes past the end time as long as pledges keep coming in. The campaign will end when there is a 10-minute period without any new pledges.